Tyronza S Walker

Team Lead

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Location:

2830 Pepperdine Dr, Hephzibah, GA 30815

Industry:

Consumer Goods

Work:

Electrolux
Team Lead
Electrolux Jun 2010 - Apr 2012
Customer Service Representative

Education:

University of Phoenix 2013 - 2014
Master of Business Administration, Masters, Marketing, Business Management, Business, Management University of Phoenix 2008 - 2012
Bachelors, Management, Health Care Administration

Skills:

Work Well Within Team Environment
Excellent Communication Skills
Written and Digital
Avaya Phone Systems
Trending Excel Skills
Verbal
Cms
Service Bench
Experience With Sap Crm
Ipl
Ability To Multi Task
Career Ambitious
Pro Active Problem Solving Skills
Intermediate Proficiency With Keyboard and Microsoft Office Applicati
Successfully Navigates Through Ambiguity and Change
Strong Selling and Persuasion Skills

Interests:

Human Rights
Children
Education
Health

Tyronza Walker Hephzibah, GA

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Work:

Electrolux

Apr 2012 to 2000
Supervisor Electrolux
Augusta, GA
Jul 2010 to Apr 2012
Customer Service Representative MCG Health
Augusta, GA
Nov 2010 to Nov 2010
Desk Operations Specialist Support (Volunteer Services) Teleperformance
Augusta, GA
May 2009 to Jul 2010
Customer Service Representative

Education:

University of Phoenix
Augusta, GA
Aug 2014
Masters of Business Management University of Phoenix
Augusta, GA
Jul 2012
Bachelor of Science in Healthcare Administration

Skills:

Excellent communication skills - verbal, written and digital (email, chat, text) Strong selling and persuasion skills Demonstrated customer obsession resulting in the ability to meet and exceed consumer needs Pro-active problem solving skills Ability to work well within team environment Intermediate proficiency with keyboard (40 wpm) and Microsoft Office applications Successfully navigates through ambiguity and change Career ambitious Ability to multi-task Experience with SAP CRM, Service Bench, IPL, Avaya phone systems, CMS, Lotus Notes, REX, SA, SharePoint, HPM, VOCPM, CISCO, Kronos