Ian Winham - Putney, GB Sheena Wilson - Baltimore MD, US Jim Perkins - Omaha NE, US
International Classification:
G06F017/60
US Classification:
705/011000
Abstract:
A method of managing a contact center is disclosed which comprises preparation of a plan for a forthcoming period, such as one working day, on a per Agent basis for a plurality of Agents. Variance from his plan is measured for each of a plurality of shorter periods, not exceeding one half working day. Communication to the Agent of variances that exceed a threshold is performed quickly, at least at the frequency of the shorter periods. Optionally, variances that do not exceed the threshold are noted for subsequent discussion, for example at a scheduled meeting.
Amazon Web Services
Associate Account Executive
Oracle
Higher Education Account Manager
Oracle Aug 2018 - Aug 2019
Business Development Consultant
Klöckner Pentaplast Aug 2017 - Apr 2018
Recruiting Coordinator
Klöckner Pentaplast May 2017 - Aug 2017
Human Resources Intern
Education:
University of Virginia 2014 - 2018
Bachelors, Psychology
Mcintire School of Commerce 2016 - 2017
Oakton High School 2009 - 2014
Skills:
Microsoft Office Management Leadership Finance Microsoft Excel Customer Service Microsoft Word Research Powerpoint