Skills:
TECHNICAL SKILLS & EXPERTISE Experience with people management: experienced in recruiting, hiring, training, motivating, evaluating and supervising a diverse group of employees. Operational and general management experience: experienced in planning, organising, directing, budgeting, implementing controls, coordinating & being flexible for changing business conditions to maximise revenue. Strong hospitality industry experience: skilled in all aspects of customer service with a goal of consistently exceeding guest expectations. Strong work ethic: self-motivating, flexible to work any hours/shifts and committed to providing quality service and to attainment of quality goals & standards. Business acumen: experienced in preparing and submitting accurate daily / weekly / monthly reports such as Profit & Loss statements, restaurant survey tracking sheets, inventory management, comparative cost analysis, training reports, breakage / spillage reports, etc. Flexible to perform in all food & beverage operations including Bar / Restaurants / Room Service / Banqueting & Conferencing / Minibar; willing to accept transfers to acquire additional skills. Certified departmental trainer by the InterContinental Hotels Group. Designed exclusive Food & Beverage menu for the restaurant at the Intercontinental Hotel, Mumbai and The Comedy Store & Canvas. Computer proficiency: knowledge of Microsoft Word, Micros, POS and Opera hotel operation software.