Customer Service • Operations Management • Team Building • Strategic Planning • Management • Marketing • Project Management • Organizational Development • Strategy • Training • Microsoft Word • Change Management • Coaching • Sales • Microsoft Excel • Retail • Powerpoint • Inventory Management • Process Management • Human Resources • Process Improvement • Information Technology • Food Service Operations • Team Leadership • Business Development • Hospitality Industry • Budgeting • Customer Satisfaction • Business Strategy • Entrepreneurship
Starbucks - Washington D.C. Metro Area 2010 - 2013
Store Operations Manager
Montgomery County 2005 - 2010
Department of Police - Administration
World Gym Fitness and Sportscomplex 1998 - 2007
Co-Owner/Operator
AT&T - New Jersey 1984 - 1998
Manager/Analyst
Education:
Central Missouri State University 1980 - 1984
Bachelor of Science, Management/Computer Information Systems
Skills:
Customer Service Operations Management Team Building Strategic Planning Management Marketing Project Management Organizational Development Strategy Training Microsoft Word Change Management Coaching Sales Microsoft Excel Retail Powerpoint Inventory Management Process Management Human Resources Process Improvement Information Technology Food Service Operations Team Leadership Business Development Hospitality Industry Budgeting Customer Satisfaction Business Strategy Entrepreneurship
Languages:
English
Certifications:
Licensed Food Service Manager District of Columbia