Milton H Prado

Operations Manager

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Location:

Houston, TX

Industry:

Information Technology And Services

Work:

Rackspace, the #1 Managed Cloud Company Oct 2011 - Aug 2014
Team Lead, Onboarding | Data Migrations | Support
Rackspace, the #1 Managed Cloud Company Oct 2011 - Aug 2014
Manager, Customer Support
Rackspace, the #1 Managed Cloud Company Oct 2009 - Oct 2011
Shift Lead, Customer Support
Rackspace, the #1 Managed Cloud Company Aug 2008 - Oct 2009
Mail Administrator, Customer Support
Accenture Aug 2008 - Oct 2009
Operations Manager

Education:

Houston Community College 2004 - 2005
Associates Lone Star College 2000 - 2004
Associates The University of Texas at Austin - Red Mccombs School of Business

Skills:

Team Management
Leadership
Customer Service
Customer Experience
Technical Support
Email Migration
Email Hosting
Data Migration
Customer Escalation Management
Linux
Ios
Android
Blackberry
Blackberry Enterprise Server
Windows
Mobile Devices
Hosted Microsoft Exchange
Job Coaching
Troubleshooting
Automobile
Remedy Ticketing System
Sharepoint
Photoshop
Wireless Broadband
Bluetooth
Email Systems
Integration
Microsoft Office
Team Leadership
Career Development
Operations Management
Business Process Improvement
Incident Management
Cloud Computing
It Recruitment
Salesforce
Office 365
Employee Engagement
Migrationwiz
Live Chat
Strategic Hiring
Vendor Management
Scrum

Languages:

Spanish
English

Certifications:

Microsoft Certified Solutions Associate (Mcsa)
Itil V3
Scrum Master Certified (Smc)
Lean Six Sigma Green Belt Certification
Scrum Product Owner Certified (Spoc)

Capitã O

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Work:

Education:

Milton Prado

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Milton Prado

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Team Lead At Rackspace Hosting

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Location:

San Antonio, Texas Area

Industry:

Information Technology and Services