Fluidra North America
Vice President of Customer Experience
Zodiac Marine & Pool Mar 1, 2004 - Jan 2016
Director, Information Systems and Technologies
Zodiac Pool Systems Mar 1, 2004 - Jan 2016
Vice President of Customer Experience
Oracle Sep 2000 - Feb 2004
Senior Principal Consultant
Konica Minolta Business Solutions U.s.a., Inc. Mar 1993 - Aug 2000
Operations Analyst
Education:
Center For Creative Leadership 2013 - 2013
University of Connecticut 1985 - 1989
Skills:
Process Improvement Cross Functional Team Leadership Erp Strategic Planning Leadership Management Team Leadership Product Development Team Building Account Management Business Intelligence Business Analysis Budgets Customer Service Inventory Management Sales Operations Project Management Oracle E Business Suite Business Strategy Manufacturing Operations Management Supply Chain Management Business Development Oracle Applications Project Planning Forecasting Strategy Contract Negotiation New Business Development Supply Chain Salesforce.com Change Management Budgeting Sap Negotiation Vendor Management Customer Experience Contact Center Operations Customer Satisfaction Net Promoter Score Customer Relationship Management Customer Insight Customer Loyalty Customer Experience Management Customer Service Operations Business Process Improvement Employee Engagement Technical Support Customer Support Customer Experience Transformation
Polaris Pool Systems Mar 2004 - Oct 2006
Senior Business Analyst
Zodiac Aerospace Mar 2004 - Oct 2006
Director, Information Systems and Technologies
Oracle 2000 - 2004
Senior Principal Consultant
Konica Business Solutions 1993 - 2000
Operations Analyst
Education:
University of Connecticut 1985 - 1989
Bachelors, Bachelor of Arts