Quest Diagnostics
Senior Manager, Knowledge Management
Jpmorgan Chase & Co. 2010 - 2013
Closing Manager and Loss Mitigation Supervisor
Ibex | Global 2007 - 2010
Client Services Manager
Healthplan Services 2006 - 2007
Director of Client Services
Aig Jul 2004 - Jun 2006
Director of Client Management
Education:
Bangor Area High School
Bucknell University
Bachelors, Bachelor of Arts, Linguistics
University of South Florida
Skills:
Vendor Management Process Improvement Call Centers Management Crm Call Center Team Building Leadership Customer Service Business Analysis Training Strategic Planning Banking Customer Satisfaction Performance Management Business Process Improvement Credit Project Management Risk Management Operations Management Coaching Cross Functional Team Leadership Program Management Sales Team Management Relationship Management Leadership Development Change Management Team Leadership Financial Services Marketing Strategy Analysis Software Documentation Recruiting Customer Retention Account Management Data Analysis Business Development Forecasting Executive Management Budgets Insurance Customer Experience Analytics Employee Training