Pa Health & Wellness
Operations Manager
Level Agency Jan 2019 - May 2019
Senior Director of Contact Center Operations
Caremetx, Llc Jun 2017 - Jan 2019
Program Director
Medifast, Inc Sep 2016 - May 2017
Senior Director, Client Solutions Center
R1 Rcm May 2015 - Sep 2016
Director of Customer Service
Education:
Florida Metropolitan University 1997 - 1999
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management
Penn State Erie, the Behrend College 1987 - 1990
Bachelors, Bachelor of Science, Economics, Business
Skills:
Process Improvement Customer Service Team Building Leadership Customer Satisfaction Change Management
2005 to 2000 Director, Customer Service OperationsParkvale Bank Monroeville, PA 2004 to 2005 Sales and Training Manager - Assistant Vice PresidentCitizens Bank
2003 to 2004 Multi-Branch ManagerThe Institute of Internal Auditors Altamonte Springs, FL 2000 to 2003 Assistant Service Manager (Call Center Manager)Suntrust Bank Orlando, FL 1996 to 2000 Sales Manager - Vice PresidentAssociates Finance Erie, PA 1990 to 1996 Branch Manager
Education:
Fkorida Metropolitan University Orlando, FL 1998 to 1999 Master of Business Administration (MBA) in BusinessPenn State University Erie, PA 1987 to 1990 Bachelor of Science, BS in Business Economics
Military:
Rank: E4 Jul 1984 to Jul 1986 Branch: US ArmyL.i.location.original