Eric D Duron

US Patent:

20040165580, Aug 26, 2004

Filed:

Jun 30, 2003

Appl. No.:

10/611464

Inventors:

Scott Stillman - Peachtree City GA, US
Scott Holt - Decatur GA, US
Kenneth Chastain - Tucker GA, US
Hong Nguyen - Atlanta GA, US
Senis Busayapongchai - Tucker GA, US
Lisa Birkenberger - Alpharetta GA, US
Judson Johnston - Marietta GA, US
Eric Duron - Villa Rica GA, US
Diana Gash - Tucker GA, US
Homayoun Torab - Lawrenceville GA, US
Harry Tang - Dunwoody GA, US

International Classification:

H04L012/26

US Classification:

370/352000, 370/241000, 370/252000

Abstract:

Systems and methods for checking broadband network components are provided in which an automated interactive system permits a field technician to check various conditions of a communication line or other broadband network components without the assistance of a support technician. While options to request assistance from a support technician are provided, the automated interactive system permits the field technician to perform various functions on a communication line without additional assistance, especially for routine tasks. The automated interactive system, therefore, removes efficiencies that may be associated with conventional approaches for checking broadband network components.

US Patent:

20080212486, Sep 4, 2008

Filed:

May 13, 2008

Appl. No.:

12/119866

Inventors:

Scott Traynham Stillman - Peachtree City GA, US
Scott Crandall Holt - Decatur GA, US
Kenneth Wayne Chastain - Tucker GA, US
Hong Thi Nguyen - Atlanta GA, US
Senis Busayapongchai - Tucker GA, US
Lisa Marie Birkenberger - Alpharetta GA, US
Judson Barry Johnston - Marietta GA, US
Eric Duron - Villa Rica GA, US
Diana N. Gash - Tucker GA, US
Homayoun Torab - Lawrenceville GA, US
Harry Tang - Dunwoody GA, US

Assignee:

AT&T Delaware Intellectual Property, Inc. - Wilmington DE

International Classification:

G01R 31/08

US Classification:

370252

Abstract:

Systems and methods for checking broadband network components are provided in which an automated interactive system permits a field technician to check various conditions of a communication line or other broadband network components without the assistance of a support technician. While options to request assistance from a support technician are provided, the automated interactive system permits the field technician to perform various functions on a communication line without additional assistance, especially for routine tasks. The automated interactive system, therefore, removes efficiencies that may be associated with conventional approaches for checking broadband network components.