Donna Claxton

Program Manager

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Location:

Chicago, IL

Industry:

Management Consulting

Work:

Accenture Dec 2007 - May 2011
Training Manager (Agent Performance/Instructional Design Lead)
Accenture Feb 2007 - Feb 2008
Support Center Contract Lead
Accenture HR Services Jul 2004 - Feb 2007
Contact Center Operations Support Manager
Accenture HR Services Nov 2005 - Dec 2006
Contact Center Operations Lead
EPEOPLESERVE Jun 1999 - Jul 2004
Contact Center Supervisor|Quality Training Methods and Procedures Lead

Education:

Benedictine University 2012 - 2016
Master of Business Administration (M.B.A.), (Expected 2016) University of Illinois at Urbana-Champaign 1983 - 1987
Bachelor of Arts (B.A.), Speech Communications

Skills:

Training
Leadership
Process Improvement
Employee Training
Management
Program Management
Crm
Customer Service
Business Process Improvement
Team Building
Coaching
Cross Functional Team Leadership
Human Resources
Team Leadership
Recruiting
Change Management
Project Management
Performance Management
Leadership Development
Call Center
Vendor Management
Software Documentation
Team Management
Call Centers
Training Delivery
Organizational Development
Interviews
High Performance Teams
Outsourcing
Project Planning
Process Simulation
Employee Engagement
Operations Management
Strategic Planning
Budgets
Mentoring
Organizational Effectiveness
Talent Management
Workshop Facilitation
Quality Assurance
Analysis
Management Consulting
Strategy
Building Strong Teams
Procedure Creation
Organizational Design
Account Management
Time Management
Employee Benefits
Process Development

Certifications:

Certified Proctor_Pearson Vue

Experienced Training And Knowledge Manager|Process Designer|Process Improvement|Customer Service|Operations Lead

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Location:

Greater Chicago Area

Industry:

Management Consulting

Support Center Configuration Manager At Accenture

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Position:

Support Center Configuration Manager at Accenture

Location:

Greater Chicago Area

Industry:

Human Resources

Work:

Education:

Donna Claxton Chicago, IL

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Work:

Accenture

Dec 2007 to May 2011
Agent Performance/Instructional Design Lead Accenture

Feb 2007 to Feb 2008
Support Center Contract Lead Accenture HR Services

Jul 2004 to Feb 2007
Contact Center Operations Support Manager Accenture HR Services

Nov 2005 to Dec 2006
Contact Center Operations Lead EPEOPLESERVE

Jun 1999 to Jul 2004
Contact Center Supervisor|Quality Training Methods and Procedures Lead

Education:

University of Illinois at Urbana-Champaign
Champaign, IL
Bachelor of Arts, BA in Speech Communication Benedictine University
Lisle, IL
Master of Business Administration, MBA (Expected 2014)

Skills:

Planning and Facilitation|Team Building|Coaching|Handling Escalated Events|Process Improvement|Interpersonal Skills|Developmental Abilities|Client Service/LMS Experience