Deborah A Rodgers

US Patent:

7657151, Feb 2, 2010

Filed:

Jan 5, 2005

Appl. No.:

11/030692

Inventors:

Mark D. Goodwin - Mountain View CA, US
Deborah Elizabeth Rodgers - Framingham MA, US

Assignee:

The DirecTV Group, Inc. - El Segundo CA

International Classification:

H04N 9/00

US Classification:

386 37, 386 69, 386 83, 386112, 386124, 725 53, 725 55

Abstract:

A method and system for displaying identifiers for one or more series of recordable events is described. A system, such as the system of a digital video recorder, may receive a set of recordable events data, such as a listing of all television shows to be broadcast over a two-week period. The system analyzes the set of recordable events data for determining one or more sets of recordable events, where each set includes recordable events having the same title. The system analyzes each set of recordable events to determine sub-sets of recordable events based on relationships between the recordable events of each sub-set. The system displays an identifier for each sub-set of a given set of recordable events when the given set of recordable events is selected for display. A user may select to record a sub-set of recordable events by selecting the identifier that represents the sub-set.

US Patent:

7688966, Mar 30, 2010

Filed:

Jul 7, 2004

Appl. No.:

10/886162

Inventors:

Janaki P. Kumar - Palo Alto CA, US
Lewis W. B. Charnock - Harleysville PA, US
Vidya Chadaga - Sunnyvale CA, US
Johnnie Wilkenschildt - San Francisco CA, US
Joaquin Garcia Fink - Mountain View CA, US
Susanne Zeller - Campbell CA, US
Vivek Bhanuprakash - Sunnyvale CA, US
Vyacheslav Gomov - Cupertino CA, US
Deborah Rodgers - Framingham MA, US

Assignee:

SAP AG - Walldorf

International Classification:

H04M 3/428

US Classification:

37926509, 370352, 397 9317, 397 9323, 39726606, 340 591, 709204, 709224, 715752

Abstract:

An improved user interface improves call center agent responsiveness by persistently (i. e. , without interruption) displaying key information at fixed locations in an integrated user interface. The integrated user interface may be partitioned into physical areas on the agent's display screen. While some areas of the agent's display screen may rapidly change, at least one area in a reserved location may persistently display a collection of interaction-specific information that the call center agent can view at all times during a call/chat/email session. The user interface persistently displays each piece of key information at a reserved and unchanging physical location on the agent's screen.

US Patent:

8015501, Sep 6, 2011

Filed:

Jul 2, 2004

Appl. No.:

10/884004

Inventors:

Peter Conrad - Leiman, DE
Theo Held - Wiesloch, DE
Michael Kuehn - Palo Alto CA, US
Janaki P. Kumar - Palo Alto CA, US
Dietrich Mayer-Ullmann - Ilvesheim, DE
Deborah Rodgers - Framingham MA, US

Assignee:

SAP Aktiengesellschaft - Walldorf

International Classification:

G06F 3/048

US Classification:

715783, 715806, 715819, 715820, 715851, 715855

Abstract:

One implementation provides a method for accessing a window previously viewed by a user in a graphical user interface (GUI) during an interaction with an individual. The method includes displaying to the user a first window in the GUI. The first window contains a collapsible/expandable menu. The menu contains an entry that refers to a window previously viewed by the user. Upon selection of the entry in the menu, the method further includes displaying to the user the corresponding window previously viewed by the user in the GUI. The corresponding window has a data-entry field that contains a latest version of information that is related to the interaction with the individual that was previously entered or modified by the user.

US Patent:

8442387, May 14, 2013

Filed:

Jan 12, 2010

Appl. No.:

12/686090

Inventors:

Mark D. Goodwin - Mountain View CA, US
Deborah Elizabeth Rodgers - Framingham MA, US

Assignee:

The DIRECTV Group, Inc. - El Segundo CA

International Classification:

H04N 5/76

US Classification:

386293, 386292, 386294, 386295, 386296, 386297

Abstract:

A method and system for displaying identifiers for one or more series of recordable events is described. A system, such as the system of a digital video recorder, may receive a set of recordable events data, such as a listing of all television shows to be broadcast over a two-week period. The system analyzes the set of recordable events data for determining one or more sets of recordable events, where each set includes recordable events having the same title. The system analyzes each set of recordable events to determine sub-sets of recordable events based on relationships between the recordable events of each sub-set. The system displays an identifier for each sub-set of a given set of recordable events when the given set of recordable events is selected for display. A user may select to record a sub-set of recordable events by selecting the identifier that represents the sub-set.

US Patent:

20040088208, May 6, 2004

Filed:

Oct 30, 2002

Appl. No.:

10/283329

Inventors:

Bernhard H. Runge - Mannheim, DE
Melissa Hostetler - Redwood City CA, US
Deborah Rodgers - Palo Alto CA, US
Elizabeth Bacon - Cupertino CA, US

International Classification:

G06F017/60

US Classification:

705/010000

Abstract:

Automated interaction sequences for interactions with a target group during a marketing campaign are created and monitored using a graphical user interface. A received user input graphically creates an interaction sequence that has one or more actions associated with a target group. The interaction sequence is executed to cause performance of the actions in an automated manner. Responses to the actions are automatically processed.

US Patent:

20050147054, Jul 7, 2005

Filed:

Jul 2, 2004

Appl. No.:

10/884169

Inventors:

Rose Loo - Pleasanton CA, US
Lewis Charnock - Harleysville PA, US
Janaki Kumar - Palo Alto CA, US
Benolin Jose - Santa Clara CA, US
Weiling Zhang - Sunnyvale CA, US
Markus Wieser - San Carlos CA, US
Deborah Rodgers - Framingham MA, US

International Classification:

H04M001/64
H04L012/16

US Classification:

370270000, 379088170

Abstract:

An agent or customer representative can use a graphical user interface (GUI) when the agent is in contact with one or more customers. In a computer-implemented method for providing navigational aids to the GUI for an interaction center, the method can include displaying the GUI with a work area for an agent and a navigation area. The navigation area can include a standard section with multiple links defined for the agent at a supervisory level and a personalized section of the navigation bar. The personalized section can include one or more links selected by the agent at an agent level from a list of links compiled for the agent in the supervisory level.

US Patent:

20050149855, Jul 7, 2005

Filed:

Jul 8, 2004

Appl. No.:

10/886929

Inventors:

Rose Loo - Pleasanton CA, US
Lewis Charnock - Harleysville PA, US
Janaki Kumar - Palo Alto CA, US
Vivek Bhanuprakash - Sunnyvale CA, US
Deborah Rodgers - Framingham MA, US

International Classification:

G06F017/21

US Classification:

715508000, 715505000, 715506000, 715507000

Abstract:

One embodiment provides a method for providing a scratchpad window in a graphical user interface (GUI) while using an application that manages an interaction between an agent and an individual. Upon entry of a first selection made by the agent in an application window used by the application and displayed in the GUI to the agent during the interaction with the individual, the method includes displaying the scratchpad window in the GUI and accepting input from the agent that is entered as information into the scratchpad window. Upon entry of a second selection made by the agent in the application window within the GUI, the method further includes importing the information contained within the scratchpad window into a data-entry area of the application window.

US Patent:

7213209, May 1, 2007

Filed:

Dec 20, 2002

Appl. No.:

10/327692

Inventors:

Hermann Lueckhoff - Sunnyvale CA, US
Octavian N. Iancu - Sunnyvale CA, US
Armando Chavez - Cupertino CA, US
Adam Korman - Redwood City CA, US
Deborah Rodgers - Framingham MA, US

Assignee:

SAP Aktiengesellschaft - Walldorf

International Classification:

G06F 13/00
G06F 15/00

US Classification:

715747, 715748

Abstract:

Various implementations of the present invention provide systems and methods for customized scripting. One implementation provides for a visual display of a script to a user. The user makes use of the script in communicating with a specified person during a session. A computing system receives information relating to a specific session being conducted with the specified person. The computing system then processes the received information to generate output information that specifies a display of a customized script. The customized script contains a standard script determined by the specific session being conducted and information particular to the specified person. The output information is then received at a display device, and a display is generated thereon of the customized script for use by the user during the specific session with the specified person.