Pmp • Itil • It Service Management • Business Process • Pmo • Incident Management • Outsourcing • Integration • Service Management • Business Process Improvement • Sdlc • Change Management • It Strategy • Project Portfolio Management • It Management • Governance • It Operations • Management • Enterprise Software • Process Improvement • Strategy • Project Management • Service Delivery • Consulting • Data Center • Service Desk • Vendor Management • Business Transformation • Project Delivery • Program Management • Cloud Computing
HP since Jul 2011
IT Service Management Consultant
CHR Solutions - Houston, Texas Apr 2011 - Jul 2011
Sr. Director for Managed Services
CenterPoint Energy - Houston, Texas Jan 2010 - Mar 2011
Project Quality Manager
IBM May 1998 - Apr 2009
Engagement Manager, Managing Consultant
I-Net, CSC, CTG (NASA Contractors) - Houston 1986 - 1998
IT Support, Operations
Education:
The University of Houston 1989 - 1991
MSOE, Organizational Development
The University of Texas at Austin 1973 - 1977
Journalism, Photography, history, social sciences
Skills:
Pmp Itil It Service Management Business Process Pmo Incident Management Outsourcing Integration Service Management Business Process Improvement Sdlc Change Management It Strategy Project Portfolio Management It Management Governance It Operations Management Enterprise Software Process Improvement Strategy Project Management Service Delivery Consulting Data Center Service Desk Vendor Management Business Transformation Project Delivery Program Management Cloud Computing