Khl Mar 2008 - Apr 2012
Division Manager of Inside Sales and National Customer Service
Kent H. Landsberg Mar 2008 - Apr 2012
Division Manager and Director of Sales For Landsberg Phoenix Operations
H&R Block Nov 2005 - Nov 2007
Director Call Center Operations and Business Support
H&R Block Jun 2000 - Nov 2005
Manager of Client Relations and Online Support
Apac Teleservices Jun 1996 - Jun 2000
Assistant Center Business Manager
Education:
Midamerica Nazarene University 2003 - 2005
Master of Business Administration, Masters, Business
University of Missouri - Kansas City 2000 - 2003
Skills:
Vendor Management Process Improvement Crm Salesforce.com Management Leadership Strategic Planning Account Management Sales Management Operations Management Call Centers Customer Service Customer Experience Call Center Forecasting Product Management Technical Support Cisco Technologies Billing Systems Cms
Interests:
Cooking Exercise Gardening Traveling Electronics Home Improvement International Traavel Reading Gourmet Cooking Travel Home Decoration