Michael C Ramsey

Author:

Michael Ramsey

ISBN #:

0281023611

Author:

Michael Ramsey

ISBN #:

0281023638

Author:

Michael Ramsey

ISBN #:

0281026025

Author:

Michael Ramsey

ISBN #:

0281028109

Author:

Michael Ramsey

ISBN #:

0281035865

Author:

Michael Ramsey

ISBN #:

0334005485

Author:

Michael Ramsey

ISBN #:

0802817408

Author:

Michael Ramsey

ISBN #:

0802830390

US Patent:

8549047, Oct 1, 2013

Filed:

Apr 4, 2012

Appl. No.:

13/439755

Inventors:

Scott D. Beechuk - San Francisco CA, US
Orjan N. Kjellberg - Walnut Creek CA, US
Larry P. G. Robinson - Nevada City CA, US
Michael Ramsey - Foster City CA, US
Arvind Krishnan - San Francisco CA, US
Jyoti M. Khubchandani - Fremont CA, US
Jill Blue Lin - Berkeley CA, US
Mustafa O. Al-Alami - San Francisco CA, US
Jason A. Ellis - Geneva IL, US
Christopher A. Myers - San Francisco CA, US
Vahn K. Phan - Oakland CA, US
Chitra Gulabrani - San Francisco CA, US

Assignee:

salesforce.com, inc. - San Francisco CA

International Classification:

G06F 17/30

US Classification:

707803

Abstract:

Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.

US Patent:

20110282833, Nov 17, 2011

Filed:

Dec 16, 2010

Appl. No.:

12/970591

Inventors:

Michael Ramsey - Foster City CA, US
Rachel Wang - Foster City CA, US
Gautam Vasudev - San Francisco CA, US

Assignee:

Salesforce.com, inc. - San Francisco CA

International Classification:

G06F 17/30

US Classification:

707609, 707E17005

Abstract:

A system and method for providing administrative capabilities in a multi-tenant database system. In one embodiment, a method includes providing a portal for a database system to a user, providing administrative capabilities through the portal, and enabling the user to manage objects in the database system using the administrative capabilities.

US Patent:

20110282907, Nov 17, 2011

Filed:

Dec 23, 2010

Appl. No.:

12/977578

Inventors:

Michael Ramsey - Foster City CA, US
Marco S. Casalaina - San Francisco CA, US
Benjamin Tsai - San Francisco CA, US
Michael Tang - Petaluma CA, US
Luke Fu - San Francisco CA, US
Rachel Wang - Foster City CA, US

Assignee:

Salesforce.com, Inc. - San Francisco CA

International Classification:

G06F 17/30

US Classification:

707783, 707E17005

Abstract:

A system and method for managing entitlements in a multi-tenant database system. In one embodiment, a method includes receiving service level definitions for one or more entitlements, and maintaining the one or more entitlements. The method further includes verifying if one or more users are eligible for the one or more entitlements, and enforcing the one or more entitlements based on the service level definitions.

US Patent:

20110283224, Nov 17, 2011

Filed:

Dec 23, 2010

Appl. No.:

12/977588

Inventors:

Michael Ramsey - Foster City CA, US
Marco S. Casalaina - San Francisco CA, US
Arvind Krishnan - San Francisco CA, US
Jason A. Ellis - Geneva IL, US

Assignee:

Salesforce.com, Inc - San Francisco CA

International Classification:

G06F 3/048

US Classification:

715781

Abstract:

A system and method for providing a timeline control in a multi-tenant database system. In one embodiment, a method includes determining a plurality of entitlement processes and milestones that are to be enforced, where each entitlement process includes one or more actions, and where each action is associated with a corresponding milestone. The method further includes displaying a timeline control window that shows one or more milestones for an entitlement process, and updating the timeline control window as the status of the entitlement process changes.

US Patent:

20130055147, Feb 28, 2013

Filed:

Feb 23, 2012

Appl. No.:

13/403913

Inventors:

Gautam Vasudev - San Francisco CA, US
Jason Ellis - Geneva IL, US
Michael Ramsey - Foster City CA, US

Assignee:

SALESFORCE.COM, INC. - San Francisco CA

International Classification:

G06F 3/048

US Classification:

715781, 715764

Abstract:

A method of presenting information associated with an application begins by providing a graphical user interface (GUI) for display at a user device. The GUI includes a primary GUI element and a secondary GUI element. The content of the primary GUI element is contextually related to the content of the secondary GUI element. The method continues by detecting changes made to the primary content resulting from user interaction with the primary GUI element, and, in response to detecting the changes, refreshing the secondary GUI element to update the secondary content.

US Patent:

20130227479, Aug 29, 2013

Filed:

Aug 24, 2012

Appl. No.:

13/594576

Inventors:

Michael Ramsey - Foster City CA, US
Rachel Wang - Foster City CA, US
Jason Ellis - Geneva IL, US
Reddy Yerradoddi - Fremont CA, US

Assignee:

Salesforce.com, inc. - San Francisco CA

International Classification:

G06F 3/0482

US Classification:

715810

Abstract:

Systems and methods are provided for dynamic list views and detail pages. A database system can update a subscribed field in a data record when the field is updated and when a user interface is displaying the field in a list view. The system can provide a notification of an update for a subscribed field in a data record when the field is updated and when a user interface is displaying the field in a list view. The system can update a subscribed field in a data record when the field is updated and when a user interface is displaying the field in a detail page for a list view. The system can provide a notification of an update for a subscribed field in a data record when the field is updated and when a user interface is displaying the field in a detail page for a list view.

US Patent:

20130346362, Dec 26, 2013

Filed:

Aug 30, 2013

Appl. No.:

14/014832

Inventors:

Orjan N. Kjellberg - Walnut Creek CA, US
Larry P.G. Robinson - Nevada City CA, US
Michael Ramsey - Foster City CA, US
Arvind Krishnan - San Francisco CA, US
Jyoti M. Khubchandani - Fremont CA, US
Jill Blue Lin - Berkeley CA, US
Mustafa O. Al-Alami - San Francisco CA, US
Jason A. Ellis - Geneva IL, US
Christopher A. Myers - San Francisco CA, US
Vahn K. Phan - Oakland CA, US
Chitra Gulabrani - San Francisco CA, US

Assignee:

salesforce.com, inc. - San Francisco CA

International Classification:

G06F 17/30

US Classification:

707609

Abstract:

Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.

US Patent:

20200226118, Jul 16, 2020

Filed:

Jan 15, 2020

Appl. No.:

16/743990

Inventors:

- San Francisco CA, US
Orjan N. Kjellberg - Walnut Creek CA, US
Larry P.G. Robinson - Nevada City CA, US
Michael Ramsey - Foster City CA, US
Arvind Krishnan - San Francisco CA, US
Jyoti Khubchandani - Fremont CA, US
Jill Blue Lin - Berkeley CA, US
Mustafa O. Al-Alami - San Francisco CA, US
Jason Aaron Ellis - Geneva IL, US
Christopher A. Myers - San Francisco CA, US
Vahn K. Phan - Oakland CA, US
Chitra Gulabrani - San Francisco CA, US

International Classification:

G06F 16/23
G06F 16/9535
G06Q 50/00
G06Q 10/06
G06F 3/0484
G06Q 30/00
H04L 29/08
G06F 3/0482

Abstract:

Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.