Verizon since Feb 2005
Senior Member of Technical Support
Verizon Business since 2005
Dedicated Field Support - Desktop Support
MCI 1998 - 2005
Operations Manager
Education:
University of South Carolina-Columbia 1993 - 1997
B.S., Business
Skills:
Telecommunications Call Center Vendor Management Managed Services Operations Management Outsourcing Troubleshooting Process Improvement Voip Project Management Team Leadership Customer Service It Service Management Call Centers Data Center Disaster Recovery Itil Integration Technical Support Telephony Unified Communications Service Delivery It Operations It Management Crm Networking