Training • Process Improvement • Management • Software Documentation • Customer Service • Call Centers • Analysis • Human Resources • Policy • Recruiting • Energy • Microsoft Excel • Business Process Improvement • Business Analysis • Sap • Visio • Natural Gas • Access • Commodity Markets • Contract Management • Employee Benefits • Negotiation • Energy Markets • Energy Industry • Cross Functional Team Leadership • Hris • Electricity Markets • Outlook
United Way of Greater Houston
Coordinator of Volunteers
Unitedhealth Group Oct 2014 - Oct 2016
Vermont Project
The Humidor Cigar Bar Oct 2014 - Oct 2016
General Manager
Gexa Energy Jan 2006 - Oct 2015
Business Analyst-Regulatory Affairs
Reliant Energy Jan 2001 - Jan 2004
Business Analyst
Education:
Houston Community College 2013 - 2015
Associates, Associate of Arts, Psychology
University of Phoenix 2003
Prairie View A&M University 1990 - 1994
Skills:
Training Process Improvement Management Software Documentation Customer Service Call Centers Analysis Human Resources Policy Recruiting Energy Microsoft Excel Business Process Improvement Business Analysis Sap Visio Natural Gas Access Commodity Markets Contract Management Employee Benefits Negotiation Energy Markets Energy Industry Cross Functional Team Leadership Hris Electricity Markets Outlook