Ana C Cruz

US Patent:

20220368721, Nov 17, 2022

Filed:

Jul 29, 2022

Appl. No.:

17/877516

Inventors:

- McLean VA, US
Ana CRUZ - Arlington VA, US
Vincent PHAM - Champaign IL, US

International Classification:

H04L 9/40
G06N 20/00
G06Q 20/40
H04L 67/306
H04B 1/38
H04L 51/42
H04L 51/224
H04L 61/5007

Abstract:

A server can include a detection module for monitoring an electronic account and detecting irregular or fraudulent activities. The detection module can be a machine learning model configured to detect activities or patterns indicative of an account being compromised, hacked or accessed by unauthorized users. Upon detection of the irregular activities or patterns, the detection module can transmit a notification or signal to a trigger module which can implement remedial actions. The trigger module can receive the signal from the detection module and execute an action in accordance with a trigger plan. The trigger plan can include various information and a range of actions, which can be selected and/or executed based on the information included in the signal.

US Patent:

20230030957, Feb 2, 2023

Filed:

Oct 11, 2022

Appl. No.:

17/963779

Inventors:

- McLean VA, US
Ana CRUZ - Arlington VA, US
Geeta SHYAMALA - Herndon VA, US
Patrick SOFO - Arlington VA, US

International Classification:

G06F 40/205
G06N 20/00
G06F 40/35
G06F 40/289

Abstract:

Analyzing communications to determine appropriateness and provide recommendations based on prior communications. Prior communications may create a baseline tone based on the sentiment, words, or phrases used in previous communications between the user and the intended recipient and/or other user recipient pairs. Machine learning techniques may be used to continuously update a baseline tone.

US Patent:

20210406839, Dec 30, 2021

Filed:

Jun 29, 2020

Appl. No.:

16/914754

Inventors:

- McLean VA, US
Jason TROST - Atlanta GA, US
Patrick SOFO - Arlington VA, US
Joseph BOAYUE - Reston VA, US
Vincent PHAM - Champaign IL, US
Ana CRUZ - Arlington VA, US
Geeta SHYAMALA - Herndon VA, US

Assignee:

Capital One Services, LLC - McLean VA

International Classification:

G06Q 10/10
G06Q 10/04
G10L 17/00
G10L 17/02
G06F 16/16
G06N 20/00

Abstract:

Systems, methods, and computer-readable storage media for quantifying meeting effectiveness for a group of participants and reducing redundancies in future meetings. The system receives electronic transcripts for meetings and executes natural language processing on the respective transcripts. The system identifies keywords in the resulting, parsed transcripts, tags the transcript with metadata about the keywords, and generates meeting profiles for the respective meetings. The system then compares the generated meeting profiles, identifies points of redundancy between the meetings from that comparison, and modifies a future meeting based on the identified redundancies.

US Patent:

20210383810, Dec 9, 2021

Filed:

Jun 8, 2020

Appl. No.:

16/895923

Inventors:

- McLean VA, US
Joseph BOAYUE - Reston VA, US
Lee ADCOCK - Midlothian VA, US
Ana CRUZ - Arlington VA, US

Assignee:

Capital One Services, LLC - McLean VA

International Classification:

G10L 15/26
G10L 15/18

Abstract:

Systems, methods, and computer-readable storage media for generating a quantifiable communication profile of a participant, then using that communication profile to identify fake media and/or verify media as authentic. An exemplary system can receive communications in which a participant was one of the parties communicating, perform natural language processing and statistical analyses on the received communications, and generate a participant communication profile which details how the participant communicates and prefers to be communicated with. The system can also receive media purported to be from the participant, perform natural language processing on the purported media, compare the syntax of the purported media to the participant's communication profile, and identify, based on word usage, the media as a fake.

US Patent:

20210374335, Dec 2, 2021

Filed:

May 27, 2020

Appl. No.:

16/884399

Inventors:

- McLean VA, US
Ana CRUZ - Arlington VA, US
Geeta SHYAMALA - Herndon VA, US
Patrick SOFO - Arlington VA, US

Assignee:

Capital One Services, LLC - McLean VA

International Classification:

G06F 40/205
G06F 40/289
G06F 40/35
G06N 20/00

Abstract:

Analyzing communications to determine appropriateness and provide recommendations based on prior communications. Prior communications may create a baseline tone based on the sentiment, words, or phrases used in previous communications between the user and the intended recipient and/or other user recipient pairs. Machine learning techniques may be used to continuously update a baseline tone.

US Patent:

20210358487, Nov 18, 2021

Filed:

May 18, 2020

Appl. No.:

16/876955

Inventors:

- McLean VA, US
Joseph BOAYUE - Reston VA, US
Lee ADCOCK - Midlothian VA, US
Ana CRUZ - Arlington VA, US

Assignee:

Capital One Services, LLC - McLean VA

International Classification:

G10L 15/18
H04L 12/58
H04L 29/08
G06N 5/02
G10L 15/30
G10L 15/22

Abstract:

Systems, methods, and computer-readable storage media for providing communication recommendations to users. The system receives electronic transcripts associated with a first user and generates, based on the transcripts, a communication profile of the user. The system also receives additional user transcripts associated with a plurality of additional users and generates additional communication profiles for those additional users based on the additional transcripts. The system receives a request to communicate with at least one user within the plurality of additional users regarding a specified topic, identifies a second user from within the plurality of additional users, and generates a communication initiation recommendation for the first user to communicate with the second user. The system then transmits the communication initiation recommendation to a first user computing device associated with the first user.

US Patent:

20210350288, Nov 11, 2021

Filed:

May 5, 2020

Appl. No.:

16/866695

Inventors:

- McLean VA, US
Ana Cruz - Arlington VA, US
Christopher Camenares - Falls Church VA, US

International Classification:

G06Q 10/02
G06Q 10/10
G06Q 20/04
G01C 21/20

Abstract:

Aspects described herein may provide determination of a pedestrian route for a user to reach a seating area inside of a venue. Financial transaction data of the user may be reviewed to determine the user purchased one or more tickets to an event at the venue. Information regarding the event or the venue may be determined including seating charts for the venue and whether the tickets are for assigned or unassigned seats. Crowd densities inside and outside of the venue may be determined. The pedestrian route may be determined based on the crowd densities, number of tickets, and type of seating. The route may be updated as conditions change including any change to the crowd densities or change to seating availability. The route may increase a likelihood that the user reaches the seating area prior to a start of the event, and in a less stressful manner.

US Patent:

20210117790, Apr 22, 2021

Filed:

Dec 1, 2020

Appl. No.:

17/108952

Inventors:

- McLean VA, US
Ana CRUZ - McLean VA, US

Assignee:

Capital One Services, LLC - McLean VA

International Classification:

G06N 3/08
G06N 3/04

Abstract:

In certain embodiments, training data may be generated for training a prediction model. Training data including first datasets may be obtained, where the first datasets include a plurality of feature types. A determination, via a relevancy model, based on the training data, of whether a feature type satisfies a first condition may be made. If the first condition is satisfied, one or more second datasets may be obtained to update the training data, where the second datasets include the plurality of feature types. A determination, via the relevancy model, based on the updated training data, may be made as to whether the feature type satisfies a second condition. The first and second conditions may relate to whether the feature type has a threshold amount of influence on the prediction model. If the second condition is satisfied, the updated training data may be provided to the prediction model.

Address:

13711 Keelingwood Cir APT 204, Woodbridge, VA 22191

Phone:

703 867-4997

VIN:

2GNALDEK2C1144842

Make:

CHEVROLET

Model:

EQUINOX

Year:

2012