Xavier A Concha

Call Center

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Position:

CallCenter at JPMorgan Chase

Location:

San Antonio, Texas Area

Industry:

Executive Office

Work:

JPMorgan Chase since Apr 2013
CallCenter
Xerox State and Federal Solutions - San Antonio, Texas Area Jun 2011 - Mar 2013
SACC CS Supervisor (Tier I & Fraud)
Xavier Concha Consulting Oct 2008 - Oct 2010
Founder
First Cash Financial Services Dec 2008 - Aug 2010
Human Resources Director
NetworkIP Nov 2006 - Oct 2008
Prepaid Customer Service Account Manager

Education:

Universidad Regiomontana, A.C. 2008 - 2010
Masters, Logistics Universidad de Monterrey 1994 - 1998
Bachelor of Laws (LL.B.) Instituto Tecnológico y de Estudios Superiores de Monterrey 1990 - 1994
high School Diploma

Skills:

Call Center
Human Resources
Accounting
Leases
Customer Service
Employee Relations
Talent Acquisition
Strategic Planning
Workforce Management
Training
Coaching
Process Improvement
Team Building
Project Management
Negotiation
Operations Management
Quality Management
Executive Development
Key Account Management
Recruiting
Sales Management

Languages:

Spanish

Supervisor Customer Service

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Location:

San Antonio, TX

Industry:

Consumer Services

Work:

JPMorgan Chase since Apr 2013
CallCenter
Xerox State and Federal Solutions - San Antonio, Texas Area Jun 2011 - Mar 2013
SACC CS Supervisor (Tier I & Fraud)
Xavier Concha Consulting Oct 2008 - Oct 2010
Founder
First Cash Financial Services Dec 2008 - Aug 2010
Human Resources Director
NetworkIP Nov 2006 - Oct 2008
Prepaid Customer Service Account Manager

Education:

Universidad Regiomontana, A.C. 2008 - 2010
Masters, Logistics Universidad de Monterrey 1994 - 1998
Bachelor of Laws (LL.B.) Instituto Tecnológico y de Estudios Superiores de Monterrey 1990 - 1994
high School Diploma

Skills:

Training
Management
Team Leadership
Strategic Planning
Human Resources
Leadership
Recruiting
Coaching
Customer Service
Project Management
Customer Satisfaction
Administration
Teamwork
Operations Management
Call Centers
Sales
Negotiation
Budgets
Project Planning
Performance Management
Employee Relations
Team Building
Employee Training
Process Improvement
Call Center
Vendor Management
Accounting
Talent Acquisition
Workforce Management
Quality Management
Sales Management
Outsourcing
Change Management
Leases
Executive Development
Business Process Improvement
Account Management
Key Account Management

Interests:

Education

Languages:

Spanish
English
French

Xavier Concha

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Xavier Concha

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