Project Home
Customer Service Trainer
Corporate Health Capital Health
Health Access Representative
Horizon Health Services Jul 2010 - Jul 2014
Mental Health Technician
Lower Bucks Hospital Jul 2010 - Jul 2014
Mental Health Unit Secretary
Ict Group Nov 1998 - Jan 2009
Sales Initiatives
Education:
University of Phoenix 2011 - 2015
Bachelors, Management, Health Care Administration
Bucks County Community College 2009 - 2011
Associates, Healthcare, Healthcare Administration
Bucks County Community College 2009 - 2011
Bachelors, Bachelor of Arts, Nursing, Healthcare
Skills:
Call Centers Training Crm Vendor Management Leadership Customer Service Process Improvement Management Sales Software Documentation Contact Centers Quality Assurance Marketing Customer Experience Business Process Improvement Team Building Call Center Business Analysis Employee Training Telecommunications Outsourcing Team Leadership Project Management Customer Retention Customer Satisfaction Account Management Operations Management Team Management Strategic Planning Performance Management Cross Functional Team Leadership Coaching Strategy Customer Relationship Management Healthcare Management Microsoft Office Public Speaking Customer Service Training
Interests:
Social Services Children Economic Empowerment Civil Rights and Social Action Education Poverty Alleviation Science and Technology Disaster and Humanitarian Relief Human Rights Animal Welfare Arts and Culture Health
Certifications:
Iso 9000 Internal Auditor Leading, Managing & Motivating For Call Center Success - Certified Trainer Ict Group Inc. Saundra Steen and Associates
Wanda Dowden 1976 graduate of Clara Barton High School in Brooklyn, NY is on Classmates.com. See pictures, plan your class reunion and get caught up with Wanda and other high ...