Dell Oct 2006 - Oct 2009
Wpd Order Processor Senior Assistant
Dell Oct 2005 - Oct 2006
Helpdesk Sales
Dell Sep 2004 - Sep 2005
Helpdesk Coach and Representative
Dell Sep 2001 - Oct 2004
Customer Care
Nashville Scene 1996 - 1997
Advertising Sales
Education:
Middle Tennessee State University (Mtsu) 1989
Middle Tennessee State University (Mtsu) 1982 - 1987
Bachelors, Bachelor of Science, Biology, Psychology, Chemistry
Middle Tennessee State University (Mtsu) 1986
Bachelors, Bachelor of Science
Abqaiq Junior High School - Abqaiq, Saudi Arabia
Dhahran Junior High School - Dhahran, Saudi Arabia
Dickson County Senior High
Spring Hill School
Skills:
Customer Service Customer Satisfaction Microsoft Excel Technical Support Powerpoint Outlook Microsoft Office Team Building Cross Functional Team Leadership Sales Process Improvement Call Centers Sales Management Business Coaching Social Media Customer Relations Escalation Management Incident Handling Technology Evaluation Client Relations Communication Helpdesk Support Citrix Call Center Help Desk Support Vendor Management Management Business Process Improvement Troubleshooting Contact Centers
Interests:
Poverty Alleviation Social Services Children Arts and Culture
Vanderbilt Blair School of Music
Front House Manager
American General Life and Accident Insurance Company Sep 1969 - Feb 1995
Accounting Clerk
Skills:
Customer Satisfaction Marketing Communications Customer Service Healthcare Management Home Healthcare Administrative Work Outlook Microsoft Office Public Speaking