Veronica D Pickens

age ~56

from Upper Marlboro, MD

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Also known as:

Veronica Living Pickens
Veronica Tr Pickens
Veronica D Rodgers
Veronica D Dickens
Veronica Pickens Living Trus

Phone and address:: 12804 Carousel Ct, Upper Marlboro, MD 20772
301 574-1746

Connected to:

Veronica Pickens Phones & Addresses

12804 Carousel Ct, Uppr Marlboro, MD 20772 • 301 574-1746
Upper Marlboro, MD
Bowie, MD
Cheltenham, MD
Takoma Park, MD
Rockville, MD
Philadelphia, PA

Work

Company:

Medassurant, inc
Apr 2009
Position:

Senior manager, quality and operations

Education

School / High School:

TEMPLE UNIVERSITY- Philadelphia, PA
May 1991
Specialities:

Bachelor of Arts

Resumes

Senior Director, Compliance And Delegation At Inovalon

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Location:

1559 Janmar Rd, Snellville, GA 30078

Industry:

Hospital & Health Care

Work:

MedAssurant since May 2009
Senior Manager, Operations
Educate Inc. May 2007 - May 2009
Workforce & Reporting Manager
Chevy Chase Bank Jan 2000 - May 2007
Vice President, Lending Services Contact Center
Travelex Oct 1991 - Jan 1999
Sales and Service Manager

Education:

Temple University 1987 - 1991
BA, Political Science and Criminal Justice

Skills:

Process Improvement
Program Management
Management
Leadership
Training
Customer Service
Business Process Improvement
Operations Management
Business Analysis
Vendor Management
Crm
Call Centers
Integration
Risk Management
Project Management
Team Building
Software Documentation
Cross Functional Team Leadership
Start Ups
Finance
Telecommunications
Performance Management
Financial Risk
Budgets
Healthcare
Outsourcing
Quality Management
Business Process
Policy
Strategic Planning
Strategy
Risk
Call Center
Mentoring
Quality Assurance
Sales Operations
Customer Relationship Management
Budgeting
Analysis

Interests:

Children
Environment

Certifications:

Certified In Healthcare Compliance

Veronica Rich Pickens

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Veronica Pickens

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Location:

Upper Marlboro, MD

Veronica Pickens Upper Marlboro, MD

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Work:

MedAssurant, Inc

Apr 2009 to Present
SENIOR MANAGER, QUALITY AND OPERATIONS Educate, Inc
Elkridge, MD
May 2007 to Apr 2009
WORKFORCE AND REPORTING OPERATIONS MANAGER Inbound Sales and Service Center

May 2004 to May 2007
VICE PRESIDENT Inbound Sales and Service Center

May 2002 to Apr 2004
ASSISTANT VICE PRESIDENT SALES AND SERVICE CENTER MANAGER
Jan 2000 to Apr 2002 Daycon Products Company Inc
Lanham, MD
Feb 1999 to Jan 2000
DIRECTOR OF CUSTOMER SERVICE National Call Center

Feb 1996 to Jan 1999
SALES AND SERVICE CENTER OPERATIONS MANAGER National Call Center

Apr 1995 to Feb 1996
FINANCIAL INSTITUTION SERVICE SUPERVISOR CORPORATE DEALER

Jan 1993 to Mar 1995
FX TRADER Corporate Service Division
Philadelphia, PA
Oct 1991 to Jan 1993
OPERATIONS SUPERVISOR

Education:

TEMPLE UNIVERSITY
Philadelphia, PA
May 1991
Bachelor of Arts