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Varsha P Shitut

age ~58

from Wilkes Barre, PA

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Varsha Shitut Phones & Addresses

  • 16 Creekside Dr, Laflin, PA 18702 • 570 654-2628 • 570 654-3636
  • Wilkes Barre, PA
  • Scranton, PA
  • West New York, NJ
  • 16 Creekside Dr, Wilkes Barre, PA 18702 • 570 814-9011

Work

  • Company:
    Bank of america
    Aug 1994
  • Position:
    Vp, six sigma black belt

Education

  • Degree:
    Master of Business Administration, Masters
  • School / High School:
    University of Scranton
    1992 to 1995
  • Specialities:
    Marketing, Finance and Marketing, Finance

Skills

Banking • Six Sigma • Process Improvement • Process Engineering • P&L Management • Business Process Improvement • Operational Excellence • Financial Analysis • Strategy • Vendor Management • Risk Management • Change Management • Business Analysis • Management • Program Management • Cross Functional Team Leadership • Operations Management • Relationship Management • Leadership • Management Consulting • Strategic Planning • Financial Services • Portfolio Management • Project Portfolio Management • Performance Management • Analysis • Financial Risk • Executive Management • Team Building • Mortgage Servicing • Mortgage Banking • Finance • Customer Experience • Credit Risk • Call Centers • Business Intelligence • Business Development • Credit Analysis • Mortgage Lending • Pmo • Business Strategy • Mergers and Acquisitions • It Strategy • Loans • Sdlc

Ranks

  • Certificate:
    Six Sigma Black Belt

Industries

Banking

Us Patents

  • Video Collaboration Call Center Queuing

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  • US Patent:
    20110261947, Oct 27, 2011
  • Filed:
    Jul 30, 2010
  • Appl. No.:
    12/847418
  • Inventors:
    Stefani R. Benefield - Pensacola FL, US
    James R. Grimsley - Jacksonville FL, US
    Rosemary Hill - Jacksonville FL, US
    Varsha Shitut - Wilkes Barre PA, US
    Sheryl L. Stewart - Stoughton MA, US
  • Assignee:
    BANK OF AMERICA CORPORATION - Charlotte NC
  • International Classification:
    H04M 3/00
  • US Classification:
    37926509, 37926511
  • Abstract:
    Embodiments of the present invention provide apparatuses and methods for providing improved customer service and sales experiences through collaborative face-to-face interaction between a customer and an expert in another location. Some embodiments of the invention comprise apparatuses and methods for video collaboration between an associate of the business located on-site at the point of inquiry, the customer who requires customer service, and an expert located off-site, typically at a call center. Other embodiments of the invention comprise apparatuses and methods for queuing video collaboration and non-video collaboration calls within a call center. The embodiments of the invention relate to apparatuses and methods that can be used for any business that has on-site point of inquiry centers, but the apparatuses and methods are particularly useful for banking customers who enter banking centers to interact on a face-to-face basis with an expert in the area of the customer's needs.

  • Routing And Queuing Information For Video Conferencing In Banking Centers

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  • US Patent:
    20110261144, Oct 27, 2011
  • Filed:
    Jul 30, 2010
  • Appl. No.:
    12/847404
  • Inventors:
    Stefani R. Benefield - Pensacola FL, US
    James R. Grimsley - Jacksonville FL, US
    Rosemary Hill - Jacksonville FL, US
    Varsha Shitut - Wilkes Barre PA, US
    Sheryl L. Stewart - Stoughton MA, US
  • Assignee:
    BANK OF AMERICA CORPORATION - Charlotte NC
  • International Classification:
    H04N 7/14
  • US Classification:
    348 1408, 348E07077
  • Abstract:
    Embodiments of the present invention provide apparatuses and methods for providing improved customer service and sales experiences through collaborative face-to-face interaction between a customer and an expert in another location. Some embodiments of the invention comprise apparatuses and methods for video collaboration between an associate of the business located on-site at the point of inquiry, the customer who requires customer service, and an expert located off-site, typically at a call center. Other embodiments of the invention comprise apparatuses and methods for queuing video collaboration and non-video collaboration calls within a call center. The embodiments of the invention relate to apparatuses and methods that can be used for any business that has on-site point of inquiry centers, but the apparatuses and methods are particularly useful for banking customers who enter banking centers to interact on a face-to-face basis with an expert in the area of the customer's needs.

Resumes

Varsha Shitut Photo 1

Vp, Six Sigma Black Belt

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Location:
Scranton, PA
Industry:
Banking
Work:
Bank of America
Vp, Six Sigma Black Belt
Bank of America
Vice President
Education:
University of Scranton 1992 - 1995
Master of Business Administration, Masters, Marketing, Finance and Marketing, Finance
Skills:
Banking
Six Sigma
Process Improvement
Process Engineering
P&L Management
Business Process Improvement
Operational Excellence
Financial Analysis
Strategy
Vendor Management
Risk Management
Change Management
Business Analysis
Management
Program Management
Cross Functional Team Leadership
Operations Management
Relationship Management
Leadership
Management Consulting
Strategic Planning
Financial Services
Portfolio Management
Project Portfolio Management
Performance Management
Analysis
Financial Risk
Executive Management
Team Building
Mortgage Servicing
Mortgage Banking
Finance
Customer Experience
Credit Risk
Call Centers
Business Intelligence
Business Development
Credit Analysis
Mortgage Lending
Pmo
Business Strategy
Mergers and Acquisitions
It Strategy
Loans
Sdlc
Certifications:
Six Sigma Black Belt
Bank of America Merrill Lynch

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Varsha Shitut Photo 2

Varsha Shitut

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