Vaishali Hemant Mithbaokar

US Patent:

20130039483, Feb 14, 2013

Filed:

Aug 9, 2011

Appl. No.:

13/206117

Inventors:

Jeffrey Wolfeld - Palo Alto CA, US
Vijetha Vadlakonda - Sunnyvale CA, US
Vaishali Mithbaokar - San Jose CA, US
Kenneth G. Rehor - Palo Alto CA, US

Assignee:

CISCO TECHNOLOGY, INC. - San Jose CA

International Classification:

H04M 3/00

US Classification:

37926503

Abstract:

A method, a system and computer readable storage media facilitate establishing a plurality of simultaneously occurring communication sessions between call agent devices and customer devices at a call center communication system. Each communication session is monitored to determine a priority score associated with each communication session, where each priority score provides an indication of a potential problem associated with the corresponding communication session. An indication of the priority score associated with each communication session is provided to a supervisor device.