Skills:
Expert user in MS office and Mac programs and hardware o MS Access, Outlook, Word, Excel, PowerPoint o Expert on-line user with respect to investigations and utilization of state-wide on-line databases to benefit the case o Above-Average knowledge of networking fundamentals; signal flow and troubleshooting Proven effective verbal and written communications skills Excellent multi-tasking and program management/delegation skill set Formal training in exception reporting and case management platforms Professional training in audio/video systems from CCTV to large format audio editing Wicklander-Zulawski telephone interview/interrogation training Harrison and Leadview analyses and career progression counseling Excellent knowledge of legal principles involved in investigations (PCI-compliance, HIPAA regulations, etc) Excellent comprehension of the criminal justice system, evidence handling (chain of custody), law enforcement regulations, court proceedings and investigation guidelines/law