Homeward Residential, Inc. - Jacksonville, Florida Area May 2012 - Apr 2013
Manager, Global Loan Servicing Operations
Homeward Residential, Inc. - Jacksonville, Florida Area Nov 2010 - May 2012
Offshore Loan Servicing Operations Supervisor
Homeward Residential, Inc. - Jacksonville, Florida Area Apr 2009 - Dec 2010
Bilingual Loan Collections Supervisor
Wells Fargo - Jacksonville, Florida Area Nov 2008 - Apr 2009
Bilingual Loan Officer-MLO
Merrill Lynch - Jacksonville, Florida Area Mar 2008 - Nov 2008
Investor Services Advisor
Education:
Florida International University - Chapman Graduate School of Business 2012 - 2013
Master of International Business, International Business
University of North Florida - College of Business Administration 2009 - 2012
Bachelor of Business Administration (BBA), Finance
Skills:
Data Analysis Leadership Cross-functional Team Leadership Risk Management Mortgage Servicing Process Improvement Mortgage Lending Loss Mitigation Loan Origination Relationship Management Default Vendor Management Operations Management Call Centers Auditing Refinance BPO Management Virtual Teams Outsourcing Financial Services Training
Languages:
Spanish English
Awards:
Beta Gamma Sigma International Honor Society Beta Gamma Sigma Beta Gamma Sigma is the international honor society serving business programs accredited by AACSB International - The Association to Advance Collegiate Schools of Business. Membership in Beta Gamma Sigma is the highest recognition a business student anywhere in the world can receive in a business program accredited by AACSB International.
Jpmorgan Chase & Co.
Vice President, Customer Operations Compliance
New Management Services Jun 2013 - May 2017
Head of Client Relations and Relationship Manager
Homeward Residential, Inc. May 2012 - Apr 2013
Manager, Global Loan Servicing Operations
Homeward Residential, Inc. Apr 2009 - May 2012
Supervisor, Global Offshore Support
Wells Fargo Formerly Wachovia Nov 2008 - Apr 2009
Bilingual Loan Officer- Team Lead
Education:
Florida International University 2012 - 2013
Master of Business Administration, Masters, International Business
University of North Florida - College of Business Administration 2009 - 2012
Bachelors, Bachelor of Business Administration, Finance
Skills:
Vendor Management Call Centers Leadership Management Crm Process Improvement Mortgage Servicing Mortgage Lending Risk Management Cross Functional Team Leadership Salesforce.com Implementation Tableau Batch Process Implementation Salesforce.com Microsoft Dynamics Crm Msp New Product Implementations Customer Experience Management Net Promoter Score Customer Surveys Email Marketing