Tuskegee University 1989 - 1994
BS Political Science
Skills:
Management Leadership Call Centers Process Improvement Vendor Management Operations Management Customer Service Team Building Business Process Improvement Cross Functional Team Leadership Performance Management Team Leadership Change Management Customer Experience Telecommunications Business Analysis Contact Centers Finra Series 6 Licensed Outsourcing Service Delivery It Service Management Crm Program Management Finra Series 26 Licensed
Oppenheimer Funds, Inc Centennial, CO Sep 2011 to Apr 2012 Customer Contact RepresentativeMacys, Inc Denver, CO Sep 2010 to Jun 2011 Sales Associate, Home StoreAvaya, Inc Highlands Ranch, CO Apr 2006 to Dec 2008 Operations Support ManagerAvaya Inc Highlands Ranch, CO Jan 2005 to Apr 2006 Operations ManagerAvaya Inc Highlands Ranch, CO Jun 2001 to Dec 2004 Operations Manager, Small/Mid MarketsLucent Technologies Englewood, CO Feb 1998 to May 2001 Services ManagerAT&T Riverside, CA Jan 1995 to Jan 1998 Account Executive
Education:
Tuskegee University Tuskegee, AL 1994 BS in Political Science