Southwest Airlines Mar 2012 - Mar 2015
Team Leader - Customer Support and Services
Southwest Airlines Mar 2012 - Mar 2015
Ramp Supervisor - Ground Operations
Time Warner Cable Apr 2010 - Mar 2012
Residential Sales Consultant - New Market-Marketing and Sales, South Texas
Delta Air Lines 2009 - May 2010
Customer Service
Northwest Airlines 2007 - 2009
Manager- Customer Service and Airport Operations
Education:
Greenfield High School 1979 - 1982
University of Phoenix
Skills:
Airlines Operations Management Airports Training Leadership Aviation Customer Service Customer Satisfaction Team Leadership Aircraft Team Building Management Commercial Aviation Process Improvement Strategy Budgets Flights Coaching Aircraft Maintenance Human Resources Program Management Airport Management Sales Aviation Security Transportation Sabre Negotiation Project Planning Recruiting Change Management Contract Negotiation Ticketing Leadership Development Strategic Planning Continuous Improvement Airline Management Time Management Call Center Government Contract Management Security Logistics Employee Relations Policy Airworthiness Project Management Process Scheduler Forecasting Avionics Pricing
Interests:
Traveling Camping Spending Time With Family and Friends Tennis
Southwest Airlines - San Antonio, Texas Area since Mar 2012
Team Leader
Time Warner Cable - San Antonio, Texas Area Apr 2010 - Mar 2012
Residential Sales Consultant - New Market-Marketing and Sales, South Texas
Delta Airlines 2009 - May 2010
Customer Service
Northwest Airlines Inc 2007 - 2009
Manager- Customer Service and Airport Operations
Northwest Airlines 2006 - 2007
Corporate Instructor- Airport Operations Education
Education:
Greenfield High School
University of Phoenix
Skills:
Customer Service Customer Satisfaction Recruiting Airlines Commercial Aviation Call Center Airports Aviation Aircraft Team Building Coaching Aviation Security Team Leadership Government Process Improvement Program Management Change Management Operations Management Strategic Planning Contract Negotiation Continuous Improvement Leadership Airport Management Transportation Aircraft Maintenance Contract Management Flights Airline Management Ticketing Leadership Development Sabre Security Logistics Employee Relations Management Policy Negotiation Airworthiness Project Management Project Planning Process Scheduler Training Forecasting Avionics Time Management Pricing
Interests:
Traveling, camping, tennis, spending time with family and friends.