Thomas William Bartling

US Patent:

20030033382, Feb 13, 2003

Filed:

Oct 4, 2002

Appl. No.:

10/265221

Inventors:

Steven Bogolea - Pflugerville TX, US
Douglas Monahan - Austin TX, US
Delanor Nichols - Austin TX, US
Thomas Bartling - Austin TX, US

International Classification:

G06F015/16

US Classification:

709/218000

Abstract:

The present invention provides a method and apparatus for an operator to send Web pages to a customer, without the client having to enter the URLs of the pages to be sent. The operator can present an audio visual Web demonstration as he is speaking to the customer over the telephone. The operator can function as part of a call center that provides a central location for coordinates operators and incoming calls. By using a separate thread or process running on the client computer to control the browser, the flicker associate with redrawing the primary window, the security concerns associated with running a Java program, and the lack of control in using frames are all eliminated.