Skills:
TECHNICAL SKILLS Operating Systems: Windows NT, 4.0, 2000, 2003, 2008 Networking & Protocols: EIGRP (Enhanced Interior Gateway Routing Protocol), RIP, TCP/IP, Virtual Private Networks Software & Tools: Cisco Call Manager VoIP, Unity and Unity Connection Voice Mail System, ISI Call Reporting, Web view Call Center Reporting, Cisco IOS, Sniffer Wireshark, ICM Call Center, Software Monet, Work Force Management Routers: 1600, 1800, 2600, 2800, 3800, 2601, 3945 Switches: 3524, 3560