Monitronics International Nov 2009 - Mar 2013
Retention Manager
Charter Communications May 1999 - Nov 2009
Outsourcing Director
Aegis Communications Sep 1995 - May 1999
Telecommunications Manager
Education:
University of North Texas 1995
West Orange High School
Friends University
West Orange - Stark High School
University of North Texas
Bachelors, Bachelor of Arts, Psychology
Skills:
Call Centers Customer Retention Leadership Customer Satisfaction Team Building Customer Service Coaching Training Team Leadership Crm Management Sales Management Telecommunications Vendor Management Sales Alarm Systems Customer Experience Sales Process Employee Relations Outsourcing Sales Operations Cold Calling Operations Management Marketing Strategy Process Improvement Employee Training Account Management Cross Functional Team Leadership Workforce Management Leadership Development Human Resources Call Center Contract Negotiation Performance Management Recruiting Call Center Development Direct Sales Cctv