Jan 2008 to 2000 Sr. CRM Business Technology ConsultantStrategic Products and Services Holly Springs, NC 2007 to 2008 Contact Center Consultant / FamilyBiogen Idec Research Triangle Park, NC 2005 to 2007 Associate Director Patient ServicesFamily Cary, NC 2004 to 2005GM OnStar Halifax, NS 2003 to 2004 Sr. Manager Service OperationsOnStar Charlotte, NC 2001 to 2003 Vendor Operations ManagerSprint Cary, NC 1999 to 2001 Sr. Manager Customer Loyalty and RetentionCP&L Raleigh, NC 1998 to 1999 Contact Center ManagerCincinnati Bell Cincinnati, OH 1997 to 1998Sylvan Learning Center Cincinnati, OH 1994 to 1997 DirectorNotre Dame Academy Toledo, OH 1991 to 1993 Development Associate
Education:
The University of Toledo Toledo, OH 1993 to 1994 Master in Higher Education AdministrationBowling Green State University Bowling Green, OH 1987 to 1991 BS in Journalism/Theatre