United States Senate Federal Credit Union
Training Manager
Chartered Health Plan Apr 2009 - Jun 2012
Manager, Member Services Customer Service Department
Cox Communications Nov 2008 - Apr 2009
Loyalty Supervisor, Sales and Service Center
Verizon Dec 1999 - Oct 2008
Sales and Retention Supervisor
Verizon Mar 1999 - Nov 1999
Training Specialist
Education:
University of North Carolina at Charlotte 1993
University of North Carolina 1992 - 1992
Bachelors, Bachelor of Arts, History
University of North Carolina at Chapel Hill 1988 - 1992
Bachelors, Bachelor of Arts, History
University of North Carolina at Charlotte
Skills:
Leadership Training Program Management Customer Service Coaching Call Centers Team Building Strategic Planning Performance Management Leadership Development Project Management Change Management Management Benefits Administration Microsoft Excel Process Improvement Conflict Resolution Workforce Planning Call Center Talent Management Microsoft Office Onboarding Hipaa Employee Training Training and Development Instructor Led Training Staff Training Functional Training Corporate Training Sales Leadership Training National Sales Training Peak Performance Training L&D L&D Strategy E Learning Learning Management Systems Employee Learning and Development Organizational Learning E Learning Implementation Curriculum Development Curriculum Assessment E Learning Modules Lesson Planning Strategy Cross Functional Team Leadership Personnel Management Human Resources Staff Development Public Speaking Business Development
Interests:
Children Economic Empowerment Civil Rights and Social Action Education Poverty Alleviation Disaster and Humanitarian Relief Human Rights Arts and Culture