University of Northern Colorado 2014
Masters, Master of Arts
University of Northern Colorado 1992 - 1994
Masters, Communication
Colorado State University - Pueblo 1984 - 1988
Bachelors, Bachelor of Science, Business Management, Business
Skills:
Leadership Performance Management Customer Experience Call Centers Customer Satisfaction Process Improvement Outsourcing Strategy Integration Training Contact Centers Operations Management Management Customer Retention Change Management Business Process Business Process Improvement