The Hartford
Director of Service Operations
The Hartford Nov 2014 - Nov 2015
Senior Digital Process Owner
The Hartford Feb 2002 - Sep 2012
Growth and Retention Lead
Education:
Oklahoma Christian University 2005 - 2006
Southwestern Oklahoma State University 1996 - 2000
Big Piney High School
Skills:
Process Improvement Leadership Change Management Customer Experience Project Management Customer Retention Six Sigma Employee Training Customer Satisfaction Sharepoint Lean Sigma Staff Training Internal Communications Marketing Communications Vendor Relations Digital Email Service Processes Mobile Internet Internet Training Delivery Operations Directors Insurance Property and Casualty Insurance