Tatiana S Mamontova

Licensed Insurance Agent

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Location:

Orlando, FL

Industry:

Financial Services

Work:

Booking.com Nov 2012 - Jul 2015
Executive Customer Service Supervisor
Connextions May 2011 - Mar 2012
Licensed Insurance Agent

Education:

University of Central Florida 2015 - 2020
Valencia College 2011 - 2015
Valencia College 2011 - 2013
Ihtti School of Hotel Management 2006 - 2007
Moscow State University of Service 2000 - 2005
Master of Business Administration, Masters, Bachelors, Bachelor of Arts

Skills:

Team Coordination
Team Building
Qualifying Prospects
Creativity Skills
Client Issue Resolution
Internal Investigations
Soft Skills
Impact Evaluation
Customer Satisfaction
Project Tracking
Open Enrollment
Standards Compliance
Progress Monitoring
Client Billing
Microsoft Office
Internal Communications
Supervisory Skills
Project Implementation
Customer Service
C++
Decision Making
Cash Collection
Question Answering
Bilingual Communications
Record Keeping
Organization Skills

Languages:

English
Russian

Tatiana Mamontova Orlando, FL

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Work:

Connextions Inc

Dec 2011 to 2000
Help Desk Agent within Caremark Pharmacy Connextions Inc

May 2011 to Dec 2011
Telesales Agent within UnitedHealthcare Dolphin Disney Hotel
Orlando, FL
Nov 2010 to May 2011
Housekeeping Novotel

Sep 2008 to 2009
Agent of the Reservation Department Sheraton Palace

Aug 2007 to Jun 2008
Front desk agent on Club Floor (Opera) Royal Pacific Resort - Orlando, FL, USA

Nov 2006 to May 2007
Club Concierge ( Gold Key, ADACO, Open Table) Royal Pacific Resort

Feb 2007 to Apr 2007
Hostess IHTTI School of Hotel Management, Neuchtel, Switzerland

Mar 2006 to Mar 2006
Housekeeping and Front Office (Fidelio) Novotel

Feb 2005 to Feb 2005
Assistant of Training Manager

Education:

IHTTI School of Hotel Management
Neuchatel, KS
Jan 2006 to Jan 2007
Hospitality and Tourism Management - Switzerland Institute of Tourism and Hospitality
Sep 2000 to Jun 2005
Russian

Skills:

Word, Excel, Access, Power Point,