Ppl Electric Utilities Nov 2011 - Feb 2017
Customer Service Assistant Iii
Ppl Electric Utilities Nov 2011 - Feb 2017
Steno - Work Management
Telerx May 2005 - Aug 2010
Consumer Response Representative and Rg Coordinator
Rcn Aug 2003 - Dec 2004
Customer Service
Education:
Luzerne County Community College 2008 - 2009
Harrison Career Institute 2000 - 2001
E.l. Meyers High School, Wilkes 1992 - 1998
Skills:
Customer Service Project Management Troubleshooting Microsoft Office Team Leadership Microsoft Excel Facebook Employee Training Performance Management Servicing Student Loans
Sallie Mae since Aug 2010
Customer Service Specialist
Telerx May 2005 - Aug 2010
Consumer Response Representative/RG Coordinator
RCN Aug 2003 - Dec 2004
Customer Service
Education:
Luzerne County Community College 2008 - 2009
E.L. Meyers High School, Wilkes 1998
Diploma, Business Education
Harrison Career Institute
Skills:
Customer Service Servicing Student Loans Troubleshooting Microsoft Office
Sallie Mae Hanover, PA Aug 2010 to Feb 2011 Customer Service SpecialistTelerx Hanover, PA May 2005 to Aug 2010 Consumer Response Representative/Reference Guide CoordinatorRCN Wilkes-Barre, PA Aug 2003 to Dec 2004 Customer Service
Education:
Luzerne County Community College May 2008 Human ServicesHarrison Career Institute Kingston, PA Mar 2001 MedicalE.L. Meyers High School Wilkes-Barre, PA Jun 1998 Diploma in Business Education