Magellan Health Mar 2020 - Mar 2020
Senior Operations Director
Conduent Mar 2020 - Mar 2020
Assistant Executive Director and Deputy Program Director California Mmis at
Conduent Mar 2020 - Mar 2020
Director Provider Relations
Acs Healthcare Provider Solutions Oct 2010 - Mar 2013
Research and Correspondence and Financial Cash Control Manager
Xerox Oct 2010 - Mar 2013
Public Officer Director, Provider Relations
Education:
Sacramento Theological Seminary and Bible College 2009 - 2009
Masters, Counseling
Skills:
Leadership Business Analysis Management Business Process Improvement Process Improvement Policy Customer Service Sdlc Program Management Visio Call Centers Software Documentation Data Analysis Crm Team Leadership Finance Sharepoint Proposal Writing Insurance Vendor Management World Class Customer Service Call Center Operations Reports and Documentation Requirements Analysis Project Management Troubleshooting/ Problem Solving Software Development Life Cycle
2010 to 2000 Research and Correspondence ManagerEDS/HP Medi-Cal Account
2007 to 2000 Research and Resolution ManagerEDS/HP Medi-Cal Account
2005 to 2000 Telephone Service Center & Specialty Group ManagerEDS/HP Medi-Cal Account
2003 to 2000 New Business Proposal DevelopmentEDS/HP Medi-Cal Account
2003 to 2005 General Services and Distribution ManagerHealthy Families Outreach & Medi
2003 to 2003 Project ManagerHealthy Families Outreach & Medi
1998 to 2003 Cal Technical Help Desk ManagerEDS/HP Medi-Cal Account
1996 to 1998 Providers Support Center SupervisorUnited States Air Force Reserves
1987 to 1994 Medical Technician
Education:
Sacramento Theological Seminary and Bible College Sacramento, CA 2002 to 2009 Masters in Christian CounselingSacramento Theological Seminary and Bible College Certificate of Membership
Skills:
10 years advanced call center & research management skills