Tametra L Woodward

Contractor Safety Assistant

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Location:

Lakeland, FL

Industry:

Government Administration

Work:

Circle K Convenience Stores (Hk) Ltd
Assistant Manager
Polk State College
Contractor Safety Assistant
Louis Pappas Restaurant Group, Llc. 2011 - 2012
Assistant Manager
Randstad Publix Mar 2011 - Aug 2011
Call Analyst
Rotech Healthcare Mar 1, 2009 - Dec 1, 2010
Customer Service Representative

Education:

Polk Community College 2007 - 2014
Gause Academy 1998 - 2002

Skills:

Multi Tasking
Ten Key
Self Starter
Communication Skills
Energetic and Organized
Data Entry
Time Management
Creative Problem Solving
Typing
Team Oriented

Tametra Woodward Lakeland, FL

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Work:

Polk State College

Jun 2012 to 2000
Contractor Safety Assistant / Instructional Support Specialist Circle K
Poinciana, FL
Nov 2013 to Jan 2015
Assistant Store Manager Louis Pappas
Lakeland, FL
Sep 2011 to Jun 2012
Assistant Manager Randstad/Publix Corp

Mar 2011 to Aug 2011
Call Analyst Marshalls Department
Lakeland, FL
Nov 2009 to Jul 2011
Customer Service Associate/Cashier Rotech Health Care/ National Medical Equipment
Winter Haven, FL
Apr 2010 to Dec 2010
Customer Service Representative JC PENNY LOGISTICS

Mar 2003 to Jul 2009
Senior Production Planning/Inventory Control/ Administrative Assistant

Skills:

Performing customer service duties including handling inbound and outbound customer and client calls, working with a computer, multi-tasking, using active and empathetic listening skills, data entry, exceeding performance and quality metrics. Asking probing questions and finding root causes of problems and issues. Resolving issues and concerns in a timely manner. Call center experience. Technical and help desk support experience. Reporting and inventory experience. Management experience. Client and commercial account management. Medical terminology and industry knowledge. Knowledge of medical insurance coverage, Medicare and Medicaid. EMR/EHR. HIPPA regulations. Billing and accounting (A/R and A/P) experience. Payroll experience. Scheduling, setting, and modifying appointments. Diffusing complex and escalated situations. Creating, analyzing, and modifying customer accounts, reports, and spreadsheets. Creating and maintaining contracts. Performing research and database management in various mainframe programs, including RUMBA and AS400. Sound decision making, logical thinking, and analytical thinking skills. Excellent verbal and written communication skills. Excellent organizational and communication skills. Strong interpersonal skills. Knowledge of 80/20 principle. Conflict management resolution. Computer Programs/Computer Skills: Windows Platforms (Windows 8, 7, Vista, XP, etc.), Microsoft Office Suite: (Word, Excel, Power Point, Access), SAP, S&P SD, N.I.C.E., IEX Total View, Avaya ACD, Avaya Witness, Avaya CMS (Call Management System), ADP Portal, AS-400, PeopleSoft, Rumba Mainframe, Outlook, Lotus Notes, Internet Explorer, Firefox, Safari, Chrome, E-Mail Systems, Data Entry, and 10 Key