Taketia O Brownlow

Director, Customer Service Strategy And Operations

view source

Location:

Madison, MS

Industry:

Telecommunications

Work:

Education:

The University of Southern Mississippi 2002 - 2003
Bachelors, Bachelor of Arts, English The University of Southern Mississippi 1998 - 2001
Bachelors, Bachelor of Arts, Administration of Justice

Skills:

Vendor Management
Leadership
Performance Management
Call Centers
Management
Team Leadership
Workforce Management
Process Improvement
Customer Satisfaction
Forecasting
Telecommunications
Customer Experience
Team Building
Operations Management
Project Management
Strategic Planning
Customer Service
Analysis
Customer Retention
Cross Functional Team Leadership
Contact Centers
Program Management
Call Center Development
Outsourcing
Budgets
Team Management
Data Analysis
Business Process Improvement
Process Scheduler
Risk Assessment
Ivr
Avaya
Change Management
Capacity Planning
Avaya Technologies
Retail
Policy
Call Center
Acd
Policy/Procedure Development

Interests:

Children
Economic Empowerment
Civil Rights and Social Action
Education
Poverty Alleviation
Health

Languages:

Spanish

Certifications:

Notary Public
National Notary Association, License Notary Id: 89228
License Notary Id: 89228

Taketia Brownlow

view source