On Center Software By Constructconnect
Customer Success Manager
Sinomax-Usa Aug 2016 - Oct 2019
Customer Success Manager
Ocwen Financial Corporation Aug 18, 2012 - Jul 31, 2015
Customer Care Coordinator
Cardtronics Apr 2008 - Aug 2012
Customer Experience Advocate
Housing Authority of New Orleans Jun 2001 - May 2006
Administrative Coordinator
Education:
Southern New Hampshire University 2017 - 2020
Bachelors, Bachelor of Arts, Communication, Public Relations, Advertising
Tulane University 2006
Mcdonogh 35 High School
Skills:
Time Management Microsoft Excel Customer Service Customer Service Management Supervisory Skills Customer Satisfaction Customer Experience Administration Account Management Customer Insight Administrative Assistance Sales Clerical Skills Customer Relationship Management Analytical Skills Computer Literacy Agile Methodologies Microsoft Word Microsoft Powerpoint Microsoft Office Microsoft Outlook Software As A Service Google Adwords Communication Cross Functional Team Leadership Leadership Team Leadership Customer Support Customer Engagement Training Management Decision Making Fundraising Skilled Multi Tasker Interpersonal Skills Written Communication Presentation Skills Consumer Relations Customer Service Systems Clarity Loan Modifications Responsiveness Insurance Claims Operational Efficiency Customer Success
Tulane University 2001 - 2005
Ashwood University 2004
Skills:
Appointment Scheduling Writing Poised Payments Ontime Sales Data Entry Airports Organizational Structure Travel Texas Management Trustworthy Public Relations Cellular Communications Clerical Crm Publications Ethics Hotel Booking Detail Oriented Attendees Pios Demanding Fundraising Strategy Hotels Ups Systems Mass Microsoft Excel Customer Service Radio Scheduling New Orleans Delivery Performance Grant Writing Campaigns Written Print Advertising Agency Promotional Venues Houston Yahoo Coordination Social Housing Communication Home Schedules Thinker Discreet Appearances Resourceful Marketing Typing Data Driven Testing Fax Presentations Media Conflicts Flights Executive Management Answering Phones Administrative Work Production Process Electronics Able To Multitask Materials Microsoft Word Delays Program Management Task Management Menu Development Filing Television Meetings Coordinated
Feb 2011 to Present Night Shift Assistant ManagerCardtronics, LLC Houston, TX Apr 2008 to Feb 2011 Customer Service RepresentativeGospel Truth News Houston, TX Aug 2007 to Feb 2008 Account ExecutiveConn's Houston, TX 2006 to Aug 2007 Sales RepresentativeHousing Authority of New Orleans New Orleans, LA 2002 to 2006 Assistant Marketing AssociateHousing Authority of New Orleans New Orleans, LA 2001 to 2002 Administrative Coordinator
Education:
Tulane University New Orleans, LA B.A. in Mass Communications