Syam S Suri

US Patent:

20100076909, Mar 25, 2010

Filed:

Sep 19, 2008

Appl. No.:

12/233637

Inventors:

Syam S. Suri - Wesley Chapel FL, US
Mukesh Kumar - Tampa FL, US
Ravi S. Guduru - Wesley Chapel FL, US

Assignee:

VERIZON DATA SERVICES LLC - Temple Terrace FL

International Classification:

G06N 5/02
G06F 15/16

US Classification:

706 11, 709206

Abstract:

An approach provides interactive troubleshooting. A robotic chat application receives a service inquiry over a chat session from a chat-enabled device, wherein the service inquiry is associated with a service provider network. A troubleshooting engine collects information from a user of the chat-enabled device regarding the service inquiry. The robotic chat application retrieves a flow definition and an associated query corresponding to the service inquiry based upon the collected information. The troubleshooting engine generates a command, based on the query, for resolving the service inquiry.

US Patent:

20130074118, Mar 21, 2013

Filed:

Sep 15, 2011

Appl. No.:

13/233069

Inventors:

Kapil Gupta - Wesley Chapel FL, US
Manohar R. Kesireddy - Lewisville TX, US
Sharath B. Vaddempudi - Irving TX, US
Syam S. Suri - Wesley Chapel FL, US
Sudarshan Chavva - Carrollton TX, US
Ashok Kumar - Wesley Chapel FL, US

Assignee:

VERIZON PATENT AND LICENSING INC. - Basking Ridge NJ

International Classification:

H04N 7/025

US Classification:

725 32

Abstract:

A method includes providing identifying information for a customer premises communication device to a provider network, wherein the customer premises communication device is a node of a customer premises network. The method may further include registering a communication channel between the customer premises communication device and the provider network. In addition, the method may include receiving at least one service alert message from the provider network using the communication channel. The type of service alert message is selected based on the customer premises communication device.

US Patent:

20130304897, Nov 14, 2013

Filed:

May 8, 2012

Appl. No.:

13/466594

Inventors:

Syam S. Suri - Wesley Chapel FL, US
Subrahmanyeswara R. Nekkalapudi - Wesley Chapel FL, US
Charles E. Bracy - Montclair NJ, US

Assignee:

Verizon Patent and Licensing Inc. - Basking Ridge NJ

International Classification:

G06F 15/173

US Classification:

709224

Abstract:

An approach is provided for collecting a plurality of life cycle events relating to one or more customer premise devices associated with a user account, the user account, or the combination thereof, analyzing the plurality of life cycle events to determine a potential service issue with the one or more customer premise devices, the user account, or the combination thereof, and generating a notification based on the analysis to proactively provide troubleshooting to resolve the potential service issue.

US Patent:

20150309771, Oct 29, 2015

Filed:

Apr 28, 2014

Appl. No.:

14/262898

Inventors:

- Basking Ridge NJ, US
Syam Srinivas Suri - Flower Mound TX, US
Jacques W. Gresset - Charlotte NC, US
Abhilash Paul - Irving TX, US
Wei Wang - The Colony TX, US

Assignee:

Verizon Patent and Licensing Inc. - Basking Ridge NJ

International Classification:

G06F 9/44

Abstract:

An interface enables a user to select a graphical object to include in a flow. The graphical object is associated with code, and this code may relate to presenting digital content. The interface further allows a user to define a graphical relationship in the flow, such as a connection between the graphical object and another element of the flow. The interface may present the flow in a first area of a display and the digital content in a second area of the display. The code may be executed based on the graphical relationship. For example, the graphical relationship may indicate an order for executing code sections associated with the flow and data exchanged within the code sections.