Ineight Inc.
Technical Program Manager Iii
Ineight Inc. Aug 2015 - Oct 2016
Technical Resolution Coordinator
Ineight Inc. May 2014 - Jul 2015
Technical Consultant
Capgemini Jul 2013 - May 2014
Senior Service Desk Consultant
Arizona State University Jul 2012 - Jul 2013
Academic Success Specialist
Education:
Arizona State University 2005 - 2007
Bachelors, Bachelor of Arts, Leadership, Education
Skills:
Customer Service Analysis Team Leadership Networking Troubleshooting De Escalation Leadership Microsoft Office Staff Development Teamwork Public Speaking Management Technical Support Program Management Time Management Adult Education Project Management Customer Experience Customer Support Help Desk Support Incident Handling Incident Investigation Incident Management Incident Response Remote User Support Active Directory Problem Solving Software Documentation Active Directory Experience Cisco Vpn Remote Troubleshooting Sap Itil It Project and Program Management
Jul 2013 to 2000 Service Desk ConsultantArizona State University Glendale, AZ Jul 2012 to Jul 2013 Academic Success SpecialistUniversity of Phoenix Phoenix, AZ Sep 2008 to Jul 2012 Academic Advisor/CounselorCox Communications Phoenix, AZ Aug 2007 to Sep 2008 Technical CSRInfinicom Technologies Peoria, AZ May 2002 to Feb 2006 Computer Network Specialist
Education:
Arizona State University Tempe, AZ 2002 to 2007 Bachelor of Arts in Education and Leadership
Skills:
A+ Skills, CCNA Experience, SAP, Active Directory, Project Management.
Name / Title
Company / Classification
Phones & Addresses
Stephen Wetzel Cisco Networking Academy Coordinator
Maricopa County Community College District Junior Colleges and Technical Institutes
108 N 40Th St, Phoenix, AZ 85034
Stephen L Wetzel Manager
INFINICOM TECHNOLOGIES, LLC Business Services
PO Box 6077, Peoria, AZ 85385 2107 Lindblad Ct, Arlington, TX 76013 7320 W Dreyfus Dr, Peoria, AZ 85381
Stephen McKinley (1991-1995), Jane Eagle (1969-1973), Adam Jensen (1989-1993), Sandy Boman (1981-1985), Kara Chin (1997-2001), Stephen Wetzel (1989-1993)
Stephen Wetzel (1973-1977), Ray Mullen (1955-1959), Joseph Forgione (2000-2004), Dan Martin (1980-1984), Frank Simone (1976-1980), Eugene Branigan (1989-1993)