Stephen Leon Shooster

US Patent:

61887625, Feb 13, 2001

Filed:

Dec 1, 1997

Appl. No.:

8/980626

Inventors:

Stephen Shooster - Margate FL

International Classification:

H04M 3523
H04L 1266
H04Q 364

US Classification:

379265

Abstract:

A web call center system which provides automatic access to and retrieval of data from a remote or local web host by a call center operator upon receipt of a telephone call. The web call center includes a switch (PBX), a computer workstation, a telephone, a data link, a network server, computer/telephony integration (CTI) software, a network router, and application software to process the DNIS data and access the corresponding local application or web site data. In use, a call is received by the call center PBX, which routes the voice component to a telephone at a particular workstation location and the DNIS, ANI and Destination DN components, through its data link, to an external data link which, in turn, passes them to the network server wherein CTI software resides. The CTI software correlates the particular telephone to which the voice component of the telephone call was sent with the particular workstation where that telephone is located and sends the relevant DNIS, ANI and Destination DN components to that workstation. The DNIS component is processed, causing either a local application screen, with data residing on a local server or remote server, or a particular web site, with data residing on a local or remote web host, to "pop" (i. e.

Address:

1955 Las Colinas Way, Coral Springs, FL 33071

VIN:

3VWRF71K67M029313

Make:

VOLKSWAGEN

Model:

JETTA

Year:

2007