Willis Towers Watson
Client Service Manager
Capital One Aug 2014 - Jul 2016
Client Services Manager
Capital One Jan 2007 - Jan 2014
Account Manager
Capital One Oct 2006 - Jan 2007
Retention and Attrition Specialist
Capital One Jan 2006 - Jan 2007
Bank Teller
Education:
Sam Houston State University 2010 - 2017
Bachelors, Bachelor of Business Administration
Lonestar University 2003 - 2007
Associates, Associate of Arts
Skills:
Banking Relationship Management Portfolio Management Management Financial Services Credit Loans Retail Banking Contract Negotiation Analysis Contract Management Data Analysis Sales Presentations Payment Card Processing Merchant Acquiring Customer Service Management Customer Service Operations Microsoft Excel Microsoft Office Microsoft Sql Server Performance Management Performance Improvement Key Performance Indicators Performance Appraisal Call Centers Customer Service Training Customer Focused Service Customer Satisfaction Account Management Relationship Building Customer Service Leadership Sales Risk Management Business Process Improvement Strategy Training Strategic Planning Payments Team Leadership Credit Cards Business Development Customer Retention Team Building
Interests:
Social Services Children Environment Education Poverty Alleviation Disaster and Humanitarian Relief Health