Integrity • Itil • Information Security • It Management • Incident Management • Service Desk • It Service Management • Windows Server • Active Directory • Service Delivery • Servers • Cross Functional Team Building • Help Desk Support • Technical Support • Technical Documentation • Troubleshooting • Six Sigma • Networking • Customer Service • Customer Satisfaction • Remote Desktop • Break Fix • Personal Communication • Training • Testing • System Administration • Operating Systems • Windows 7 • Security • Microsoft Exchange • Windows Xp
Willis Towers Watson
Service Delivery Technician
T-Systems Feb 2013 - Jul 2016
Helpdesk Team Lead
T-Systems May 2007 - Jan 2012
Service Desk Specialist
Tyler Medical Services Aug 1999 - May 2007
Administrative Assistant
Atos Aug 1999 - May 2007
System Engineer
Education:
Computer Training Center 2007 - 2007
Computer Training Center 2006 - 2007
Elgin Community College 1992 - 1994
Larkin High School 1985 - 1988
Skills:
Integrity Itil Information Security It Management Incident Management Service Desk It Service Management Windows Server Active Directory Service Delivery Servers Cross Functional Team Building Help Desk Support Technical Support Technical Documentation Troubleshooting Six Sigma Networking Customer Service Customer Satisfaction Remote Desktop Break Fix Personal Communication Training Testing System Administration Operating Systems Windows 7 Security Microsoft Exchange Windows Xp
Certifications:
Microsoft, License 3791652 Microsoft Certified Professional License 3791652
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