Shomari E Mitchell

Technical Support Specialist

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Location:

Dallas, TX

Industry:

Wireless

Work:

T-Mobile
Technical Support Specialist
Citi Jan 2009 - Jul 2010
Collections Agent
Ups Apr 2008 - Jan 2009
Package Handler

Education:

University of Arkansas at Pine Bluff 2006 - 2007
Brooks College 2002 - 2006

Skills:

Microsoft Office
Mobile Devices
Customer Service
Retail
Collections

Satisfaction Assurance

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Location:

Aspen, CO

Industry:

Retail

Work:

Customink
Satisfaction Assurance
Dealersocket Jul 2018 - Nov 2018
Product Owner
Dealersocket Jul 2017 - Jul 2018
Qa Analyst
Dealersocket May 2015 - Jul 2017
Senior Technical Support Representative
Citi Aug 2014 - Mar 2015
Collections Agent

Education:

Skills:

Customer Service
Regression Testing
Test Cases
Jira
Agile Methodologies
Technical Support
Quality Assurance
Microsoft Office
Team Building
Scrum Master

Help Desk Technician

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Work:

Titletec
Help Desk Technician
T-Mobile Jul 2010 - Jun 2012
Technical Support
Citi Feb 2009 - Jul 2010
Collections Specialist

Skills:

Microsoft Office
Data Entry
Teamwork

Crew

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Work:

Shomari Mitchell Dallas, TX

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Work:

Titletec
Dallas, TX
Feb 2013 to Apr 2014
Technical Support T-Mobile
Frisco, TX
Jul 2010 to Jun 2012
Technical Support Rep Citicorp
Irving, TX
Feb 2009 to Jul 2010
Collections Representative UPS
Hodgkins, IL
Apr 2008 to Jan 2009
Package Handler Staples
Chicago, IL
Jun 2007 to Apr 2008
Sales Associate

Skills:

5 years of customer service skills(in retail and call center environment), Excellent oral andwritten communication skills, and proficient with several computer functions and programs(including all Microsoft Office apps.) 2 years of Technical support repairing mobile phones and services on a 3g and 4g network.