1059 Patrick Cir, Daytona Beach, FL 32117 • 386 947-0977
1920 Carolina Ave, Ormond Beach, FL 32174
4809 River Grass Ct, Tampa, FL 33617 • 813 987-9672
Pensacola, FL
Holt, FL
Work
Company:
Days inn
Mar 2020 to Apr 2020
Position:
Front desk associate
Education
School / High School:
Daytona State College
2011 to 2011
Specialities:
Business Administration, Management, Business Administration and Management
Skills
Hotels • Hospitality Industry • Hospitality • Front Office • Onq • Resorts • Customer Service • Telecommunications • Call Center • Team Leadership • Customer Experience • Multi Line Phone • Access • Crm • Building Relationships • Complaint Management • Customer Service Management • Office Administration • Call Centers • Customer Satisfaction • Problem Solving • Change Management • Time Management • Leadership • Training • Management • Teamwork • Telephone Skills • Service Delivery • Team Building • Microsoft Excel • Healthcare • Troubleshooting • Leadership Development • Mobile Devices • Communication
Languages
English
Interests
Lead Agent • Economic Empowerment • Education • Supervisor Trainee Opportunities • Management Training Opportunities
Days Inn Mar 2020 - Apr 2020
Front Desk Associate
Sunshine Holiday Resorts Mar 2020 - Apr 2020
Reservations Specialist
Hilton Hotels & Resorts Nov 2015 - Apr 2018
Guest Services Agent
Usps Oig Nov 2017 - Jan 2018
Holiday Clerk Assistant
Hilton Hotels & Resorts Nov 2015 - Jun 2015
Guest Services Lead Agent
Education:
Daytona State College 2011 - 2011
Daytona State College 2009
Mainland Senior High 1990 - 1993
Skills:
Hotels Hospitality Industry Hospitality Front Office Onq Resorts Customer Service Telecommunications Call Center Team Leadership Customer Experience Multi Line Phone Access Crm Building Relationships Complaint Management Customer Service Management Office Administration Call Centers Customer Satisfaction Problem Solving Change Management Time Management Leadership Training Management Teamwork Telephone Skills Service Delivery Team Building Microsoft Excel Healthcare Troubleshooting Leadership Development Mobile Devices Communication
Interests:
Lead Agent Economic Empowerment Education Supervisor Trainee Opportunities Management Training Opportunities
Apr 2011 to 2000 Guest Service AgentFirst Data Corporation Daytona Beach, FL Jul 1999 to Jun 2008 Customer care professional
Education:
Daytona State college Daytona Beach, FL Jan 2011 to Jan 2011 N/A in Business administration and managementMainland High Daytona Beach, FL Jan 1990 to Jan 1993 High school diploma in general
Apr 2011 to 2000 Private Branch Exchange - PBX operator, Guest Services agentHome Instead Senior Care Daytona Beach, FL Mar 2013 to Nov 2013 Caregiver/CompanionFirst Data Corporation Daytona Beach, FL Jul 1999 to Jun 2008 Customer care professional/ operator services agent
Education:
Daytona State College Daytona Beach, FL 2009 to 2009 N/A in Business AdministrationMainland Senior High Daytona Beach, FL 1990 to 1993 High School diploma in high school
Skills:
Experienced customer service professional, Lead agent, experienced call center agent,multiple phone line system, care giver/ home aide
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