Douglas J. Ranalli - Cambridge MA Robert Hubener - Topsfield MA Valerie Louise Johns - Wellesley MA Shelley J. Ranalli - Cambridge MA Lori Baumgartner - Burlington MA Diana Li - Woburn MA
Assignee:
Captaris, Inc. - Bellevue WA
International Classification:
H04N 100
US Classification:
358434, 37910001
Abstract:
An automated rule-based system for facilitating delivery of a fax document from a source to a destination over a network where an initial delivery attempt has been unsuccessful. Actions to be taken are based upon a time-variable set of input conditions which may be determined from one or more of the destination, the source, a database of past delivery attempts, and a human analyst. The actions may include one or more of resubmitting the fax document to the network for a next delivery attempt, cancelling the document, sending a request to the source or destination for additional delivery information, and identifying the destination as a technical problem. The input conditions may include an identification of non-business days and non-business hours.
Douglas J. Ranalli - Cambridge MA, US Robert Hubener - Topsfield MA, US Valerie Louise Johns - Wellesley MA, US Shelley J. Ranalli - Cambridge MA, US Lori Baumgartner - Burlington MA, US Diana Li - Woburn MA, US
Assignee:
Captaris, Inc. - Bellevue WA
International Classification:
G06K 15/00 H04N 1/00
US Classification:
358 115, 358403, 358405, 358407
Abstract:
An automated rule-based system for facilitating delivery of a fax document from a source to a destination over a network where an initial delivery attempt has been unsuccessful. Actions to be taken are based upon a time-variable set of input conditions which may be determined from one or more of the destination, the source, a database of past delivery attempts, and a human analyst. The actions may include one or more of resubmitting the fax document to the network for a next delivery attempt, canceling the document, sending a request to the source or destination for additional delivery information, and identifying the destination as a technical problem. The input conditions may include an identification of non-business days and non-business hours.
Douglas J. Ranalli - Cambridge MA, US Robert Huebner - Topsfield MA, US Valerie Louise Johns - Wellesley MA, US Shelley J. Ranalli - Cambridge MA, US Lori Baumgartner - Burlington MA, US Diana Li - Woburn MA, US
Assignee:
Open Text, Inc. - Bellevue WA
International Classification:
G06K 15/00 G06F 3/12
US Classification:
358 115, 358 312, 358 313
Abstract:
An automated rule-based system for facilitating delivery of a fax document from a source to a destination over a network where an initial delivery attempt has been unsuccessful. Actions to be taken are based upon a time-variable set of input conditions which may be determined from one or more of the destination, the source, a database of past delivery attempts, and a human analyst. The actions may include one or more of resubmitting the fax document to the network for a next delivery attempt, cancelling the document, sending a request to the source or destination for additional delivery information, and identifying the destination as a technical problem. The input conditions may include an identification of non-business days and non-business hours.
Delivery Expert System, Method And Computer Program Product
Douglas J. Ranalli - Cambridge MA, US Robert Huebner - Topsfield MA, US Valerie Louise Johns - Wellesley MA, US Shelley J. Ranalli - Cambridge MA, US Lori Baumgartner - Burlington MA, US Diana Li - Woburn MA, US
Assignee:
Open Text S.A. - Luxembourg
International Classification:
G06F 3/12 G06K 15/00
US Classification:
358 115, 358 112, 358 113
Abstract:
An automated rule-based system for facilitating delivery of a fax document from a source to a destination over a network where an initial delivery attempt has been unsuccessful. Actions to be taken are based upon a time-variable set of input conditions which may be determined from one or more of the destination, the source, a database of past delivery attempts, and a human analyst. The actions may include one or more of resubmitting the fax document to the network for a next delivery attempt, cancelling the document, sending a request to the source or destination for additional delivery information, and identifying the destination as a technical problem. The input conditions may include an identification of non-business days and non-business hours.
Delivery Expert System, Method And Computer Program Product
Douglas J. Ranalli - Cambridge MA, US Robert Huebner - Topsfield MA, US Valerie Louise Johns - Wellesley MA, US Shelley J. Ranalli - Cambridge MA, US Lori Baumgartner - Burlington MA, US Diana Li - Woburn MA, US
Assignee:
Open Text S.A. - Luxembourg
International Classification:
G06F 3/12 G06K 15/00
US Classification:
358 115, 358 112, 358 113
Abstract:
Embodiments disclosed herein can facilitate delivery of a document from a source to a destination over a network where an initial delivery attempt has been unsuccessful. Actions to be taken are based upon input conditions which may include a time-variable set of input conditions such as identifying non-business days and/or hours at the destination. The document can be a fax, an email, or a voice mail. The actions may include resubmitting the document to the network for a next delivery attempt, cancelling the document, sending a request to the source or destination for additional delivery information, identifying the destination as a technical problem, or a combination thereof.
Delivery Expert System, Method And Computer Program Product
Douglas J. Ranalli - Cambridge MA, US Robert Huebner - Topsfield MA, US Valerie Louise Johns - Wellesley MA, US Shelley J. Ranalli - Cambridge MA, US Lori Baumgartner - Burlington MA, US Diana Li - Woburn MA, US
Assignee:
Open Text S.A. - Luxembourg
International Classification:
G06K 15/00 G06F 3/12
US Classification:
358 115, 358 112, 358 113
Abstract:
An automated rule-based system for facilitating delivery of a fax document from a source to a destination over a network where an initial delivery attempt has been unsuccessful. Actions to be taken are based upon a time-variable set of input conditions which may be determined from one or more of the destination, the source, a database of past delivery attempts, and a human analyst. The actions may include one or more of resubmitting the fax document to the network for a next delivery attempt, cancelling the document, sending a request to the source or destination for additional delivery information, and identifying the destination as a technical problem. The input conditions may include an identification of non-business days and non-business hours.
Delivery Expert System, Method And Computer Program Product
Douglas J. Ranalli - Cambridge MA, US Robert Huebner - Topsfield MA, US Valerie Louise Johns - Wellesley MA, US Shelley J. Ranalli - Cambridge MA, US Lori Baumgartner - Burlington MA, US Diana Li - Woburn MA, US
Assignee:
Open Text S.A. - Luxembourg
International Classification:
H04N 1/00 G06F 3/12 G06K 15/00
US Classification:
358 114, 358 112, 358 113, 358 115
Abstract:
Embodiments disclosed herein can facilitate delivery of a document from a source to a destination over a network where an initial delivery attempt has been unsuccessful. Actions to be taken are based upon input conditions which may include a time-variable set of input conditions such as identifying non-business days and/or hours at the destination. The document can be a fax, an email, or a voice mail. The actions may include resubmitting the document to the network for a next delivery attempt, cancelling the document, sending a request to the source or destination for additional delivery information, identifying the destination as a technical problem, or a combination thereof.
DOUGLAS J. RANDALLI - CAMBRIDGE MA, US ROBERT HUEBNER - TOPSFIELD MA, US VALERIE LOUISE JOHNS - WELLESLEY MA, US SHELLEY J. RANALLI - CAMBRIDGE MA, US LORI BAUMGARTNER - BURLINGTON MA, US DIANA LI - WOBURN MA, US
International Classification:
H04N001/00
US Classification:
358/407000, 358/403000
Abstract:
An automated rule-based system for facilitating delivery of a fax document from a source to a destination over a network where an initial delivery attempt has been unsuccessful. Actions to be taken are based upon a time-variable set of input conditions which may be determined from one or more of the destination, the source, a database of past delivery attempts, and a human analyst. The actions may include one or more of resubmitting the fax document to the network for a next delivery attempt, canceling the document, sending a request to the source or destination for additional delivery information, and identifying the destination as a technical problem. The input conditions may include an identification of non-business days and non-business hours.
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