Hgs - Hinduja Global Solutions
Experienced Workforce Management Professional
Hgs - Hinduja Global Solutions Apr 2008 - Apr 2018
Director, Workforce Management
Aspect Software User Group Oct 2014 - Oct 2017
President - Financial
Aspect Software User Group Oct 2014 - Oct 2017
Board Member
Hgs - Hinduja Global Solutions Apr 1, 2008 - Apr 2010
Director, Sales Support
Education:
Illinois Central College 2001 - 2004
Skills:
Workforce Management Call Centers Vendor Management Process Improvement Bpo Operations Management Management Outsourcing Performance Management Forecasting Leadership Customer Experience Business Process Improvement Strategic Planning Process Scheduler Program Management Team Management Team Building Training Crm Service Delivery Telecommunications Call Center Development Inbound Marketing Project Management Project Planning Ewfm Avaya Acd Iex Change Management Ivr Offshoring Sales Operations Scheduling Aspect Eworkforce Management Project Implementation Microsoft Excel Capacity Planning Customer Retention Real Time Management Reporting Organizational Leadership Proposal Leadership Pricing Strategy Microsoft Office Microsoft Word Powerpoint Sales Management Proposition Development
HGS - Peoria, Illinois Area since Apr 2008
Director, Workforce Management
AFFINA Apr 2008 - Apr 2010
Director, Sales Support
AFFINA Nov 2001 - Apr 2008
Manager, Workforce Management
AFFINA Oct 1999 - Nov 2001
Real Time Analyst
AFFINA Feb 1998 - Oct 1999
Team Leader, Operations
Skills:
Workforce Management Forecasting Scheduling Real Time Management Reporting Strategic Planning Organizational Leadership Aspect eWorkforce Management (eWFM) Operations Management Vendor Management Proposal Leadership Pricing Strategy Project Implementation Telecommunications Process Scheduler eWFM Microsoft Office Microsoft Excel Microsoft Word PowerPoint Sales Management Proposition Development BPO Process Improvement Outsourcing Customer Experience Team Management Change Management Call Centers Performance Management Team Building