The Winebow Group
Applications Trainer
Ricoh Americas Corporation Jul 2009 - Dec 2012
Senior Education and Training Consultant
Ricoh Americas Corporation 2007 - 2009
Education and Training Consultant
Ricoh Business Solutions 2006 - 2007
Customer Service Lead Specialist
Ricoh Business Solutions 2005 - 2006
Senior Customer Service Assistant
Education:
The Pennsylvania State University, State College 2007
Penn State University 1993 - 1997
Bachelors, Bachelor of Science, Management
James M.coughlin Junior - Senior High School
Skills:
Training Management Salesforce.com Sales Process Sales Operations Account Management Program Management Solution Selling Direct Sales Team Building Human Resources Sales Presentations Sales Process Improvement Crm Customer Service Document Management Sales Management Cold Calling Customer Retention Team Leadership Employee Training Selling B2B Consulting Operations Management Professional Services Call Centers New Business Development Managed Services Adaptability Customer Oriented Billing Systems Coaching Customer Satisfaction Business Strategy Saas Strategy Recruiting Business Development Selling Skills Leadership Development Business Process Improvement Time Management Access Document Imaging Enterprise Software Training Delivery Performance Management Change Management